topic Re: Arlo Pro - Person I invited can create an account, but it is not linking to our account/cameras in Arlo Pro

Arlo Pro - Person I invited can create an account, but it is not linking to our account/cameras

JaxW — Thu, 16 Jun 2022 15:52:21 GMT

Person I invited can create an account, but it is not linking to our account/cameras.

We follow the instructions on support to add person, click on cameras they can view and send the invite. They receive the invite, but when they create the account, it is a whole new account with no devices. Doesn't link to ours at all.

I've never had this problem ever with inviting new employees.

Re: Arlo Pro - Person I invited can create an account, but it is not linking to our account/cameras

StephenB — Thu, 16 Jun 2022 16:00:17 GMT

@JaxW wrote:

Person I invited can create an account, but it is not linking to our account/cameras.

We follow the instructions on support to add person, click on cameras they can view and send the invite. They receive the invite, but when they create the account, it is a whole new account with no devices. Doesn't link to ours at all.

I've never had this problem ever with inviting new employees.

If the person accepted the invite in the app, have them try again on a PC. They'd need to click on the "create account" link - that will open the PC browser to my.arlo.com. Then they just log into their existing account (no need to create a new one).

Re: Arlo Pro - Person I invited can create an account, but it is not linking to our account/cameras

JaxW — Thu, 16 Jun 2022 16:05:39 GMT

Thanks, I'll see if they can use a different browser from their PC. But after they get in there, will they be able to log in from the app?

Re: Arlo Pro - Person I invited can create an account, but it is not linking to our account/cameras

StephenB — Thu, 16 Jun 2022 16:23:23 GMT

@JaxW wrote:

But after they get in there, will they be able to log in from the app?

Yes. Just as you can log in either from my.arlo.com or from the app.

Two Factor Verification does apply, so they should have their phone handy so they can authorize the login on the PC.