topic Re: One of four Arlo Pro cameras keeps going offline in Arlo Pro

One of four Arlo Pro cameras keeps going offline

lincoln76 — Tue, 14 Jun 2022 21:27:57 GMT

One of four Arlo Pro cameras continues to go offline, good WiFi signal when connected. Was unable to get back online this time after bringing it in near the base station (model VMB4000) and attempting are-sync. Installed a new fully charged battery and went through all the troubleshooting steps at Arlo support including removing the camera from the app. Unable to reinstall the camera when following the app instructions. The camera’s blue light is blinking, a device search is implemented but camera is not found. Any suggestions? Thanks

Re: One of four Arlo Pro cameras keeps going offline

TomMac — Wed, 15 Jun 2022 12:25:16 GMT

You can try a manual sync with the early cameras like the Pro...

Pull battery for a couple mins , reinstall.

Press base sync button quickly ( don't hold )

Press camera sync button right after

Slow camera blue flash to fast means it worked

After you get it working, try and swap the camera with one of the others to see if it is the actual camera or location issue.

Re: One of four Arlo Pro cameras keeps going offline

lincoln76 — Sun, 19 Jun 2022 11:55:58 GMT

Thanks for the reply. Tried your advice after moving camera closer. Was able to reinstall camera but after a number of attempts it will not re-sync. Replacing this camera.