topic VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 2022 in Arlo Pro

VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 2022

KJKJ — Thu, 09 Jun 2022 06:27:22 GMT

Version 3.6.6_1 released 5/23/2022

Suddenly this afternoon, recordings have a long delay before showing in the library, and when they do, they now show with 'prepareStream' under the recording instead of 'motion' (as it has for years). I am seeing this on both my Samsung android tablet and also on my Windows PC.

It took over 5 minutes from when the last recording finished until it showed up in the library. Very concerning! Earlier recordings from this morning are still showing as 'Motion' in the library.

Any suggestions on how to fix this? I'm not paying more money for a subscription.

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

Monti19 — Sat, 02 Jul 2022 07:29:10 GMT

This just happend with my device as well(baby moniter)! Same as you it has always been labeled with motion or sound but when i looked today there are 2 clips named "prepareStream".

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

JamesC — Tue, 05 Jul 2022 17:22:47 GMT

Monti19,

Are all clips labeled this way? Are you still seeing this issue today?

JamesC

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

Monti19 — Tue, 05 Jul 2022 17:44:40 GMT

No, not all clips and not in the last 2 days!

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

Monti19 — Thu, 07 Jul 2022 22:54:27 GMT

Now its happening whit alot of clips at night! I will not use my divice until this is fixed. Why does it say that?

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

JamesC — Fri, 08 Jul 2022 18:50:16 GMT

Monti19,

Please let me know if you see any new occurrences of this issue.

Thanks,

JamesC

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

KJKJ — Mon, 11 Jul 2022 12:47:03 GMT

Still happening. Not every recording.

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

Dannybear — Tue, 12 Jul 2022 11:22:04 GMT

Does it occur consistently if you live stream the camera immediately after a motion triggered event?

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

JamesC — Tue, 12 Jul 2022 18:08:06 GMT

The development team is currently investigating reports of this issue. I will provide an update once we have more information.

JamesC

Re: VMB4000 Suddenly seeing 'prepareStream' in library instead of 'motion' on android tablet June 20

JamesC — Thu, 14 Jul 2022 18:22:11 GMT

A cloud update was released that should resolve this issue. No additional interaction from those impacted is necessary to receive the fix. Please let us know if you're still experiencing this issue going forward from today.

Thank you,

JamesC