topic Red lightning bolt. Battery won't charge even when using original charger in Arlo Pro

Red lightning bolt. Battery won't charge even when using original charger

josepht1002 — Tue, 07 Jun 2022 22:50:52 GMT

As of last week, every time I try to charge my camera (all 3 of them). I get the red lightning bolt icon and get the error message to use original charger. I am using the original charger that came with the device.

The batterie(s) just won't charge. When I take the batteries out and plug in the charger, the device functions normally and the icon is green with a green lightning bolt.

Seems like a software update of some kinds is preventing me from using the original charger with the camera(s). Any help?

Re: Red lightning bolt. Battery won't charge even when using original charger

jguerdat — Wed, 08 Jun 2022 12:33:53 GMT

Could be the camera is faulty but I'd start with swapping batteries around. If the same thing happens, it's likely the camera.

Re: Red lightning bolt. Battery won't charge even when using original charger

josepht1002 — Wed, 08 Jun 2022 16:24:14 GMT

Rotated all 3 batteries across all 3 cameras. Receiving the same error across everything. I think the cameras are fine since they work as expected plugged in.

I’m considering purchasing a charger on Amazon for the batteries and see if that works. Unsure how to test batteries

Re: Red lightning bolt. Battery won't charge even when using original charger

somewhereiniowa — Sun, 13 Nov 2022 12:35:23 GMT

I am having the same problem with my Arlo Pro. Did you ever figure out how to get them to charge? I mentioned this morning to my husband, I wonder if Arlo made it so we can't charge these old Arlo's forcing us to buy newer? And newer cameras require a subscription plan.

Re: Red lightning bolt. Battery won't charge even when using original charger

josepht1002 — Mon, 14 Nov 2022 14:26:03 GMT

I purchased a 3rd party battery charger on Amazon. All batteries charged up fine after that.
https://www.amazon.com/gp/product/B07MDVFF4P/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

Looks like I cannot charge via USB port on the Arlo devices anymore