topic No battery release button - Ultra 2 in Arlo Pro

No battery release button - Ultra 2

SPDP — Fri, 03 Jun 2022 21:31:48 GMT

Just opened a 4-pack of Ultra 2 cameras. One of the four does not have a battery release button. Do I need to return, or can Arlo send one? Tried chat, but it said I wasn't eligible for support. Not impressed!

Re: No battery release button - Ultra 2

StephenB — Fri, 03 Jun 2022 21:46:03 GMT

@SPDP wrote:

Just opened a 4-pack of Ultra 2 cameras. One of the four does not have a battery release button.

Is it damaged? Or does the kit perhaps include a total security mount?

Re: No battery release button - Ultra 2

SPDP — Fri, 03 Jun 2022 21:48:00 GMT

It does include a security mount. Directions didn't say it would be different for that. How does the battery release work for cameras with a safety mount?

Re: No battery release button - Ultra 2

SPDP — Fri, 03 Jun 2022 21:53:24 GMT

Got it. Thank you!