topic Re: ARLO Pro - VMC4430 - Not allowed to use Camera Positioning in Arlo Pro

ARLO Pro - VMC4430 - Not allowed to use Camera Positioning

Columbo1 — Sat, 14 May 2022 15:03:35 GMT

I am now a paying member of the ARLO Secure + plan. When I go into Settings/Camera Positioning - it tells me "This Function is NOT Supported". This happens for all of my cameras.

Why is this happening & how can I fix it.

Thaks for any help

Re: ARLO Pro - VMC4430 - Not allowed to use Camera Positioning

StephenB — Sun, 15 May 2022 11:41:11 GMT

@Columbo1 wrote:

I am now a paying member of the ARLO Secure + plan. When I go into Settings/Camera Positioning - it tells me "This Function is NOT Supported". This happens for all of my cameras.

Why is this happening & how can I fix it.

I don't know why that is happening (it doesn't happen with my Pro 2 cameras, though I am using a VMB5000 base).

Since you have a subscription, you could use the phone support option in the app.

FWIW, the function doesn't really do that much. You can just livestream the camera instead. You might have more lag, and perhaps lower quality - but it will serve the purpose equally well.

Re: ARLO Pro - VMC4430 - Not allowed to use Camera Positioning

Columbo1 — Mon, 16 May 2022 20:54:41 GMT

Thanks for your reply. But how exactly do I get hold of "Phone Support"?

I now also have other major problems like - videos occuring every few minutes, without any movements seen.

Thanks again for any help.

P.S. you are the only one who replied to my original post

Re: ARLO Pro - VMC4430 - Not allowed to use Camera Positioning

StephenB — Mon, 16 May 2022 21:52:53 GMT

@Columbo1 wrote:

But how exactly do I get hold of "Phone Support"?

Open the app, choose settings. Then scroll down and choose support (which should be right above the privacy center option)

Select a camera that is in the subscription plan, and scroll down to "contact" You should see a phone option in that section that you can select.

Re: ARLO Pro - VMC4430 - Not allowed to use Camera Positioning

Columbo1 — Mon, 16 May 2022 22:16:10 GMT

Thanks so much for your latest reply. I now have the ARLO support phone number, thanks to your assistance.. I'll give them a call.