topic Re: Homekit Token Reset in Arlo Pro

Homekit Token Reset

Jkaldes — Sun, 08 May 2022 02:17:23 GMT

Can you please reset my HomeKit token?

Thank you!

Model: VMB4000 | Arlo Pro/Pro2 Base Station

Re: Homekit Token Reset

ShayneS — Mon, 09 May 2022 19:45:09 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit Token Reset

Jkaldes — Tue, 10 May 2022 23:29:04 GMT

Unfortunately, that did not work. I've tried every method of connecting to HomeKit to no avail.

Re: Homekit Token Reset

ShayneS — Wed, 11 May 2022 00:02:22 GMT

Which version of the Arlo mobile app are you using? Have you tried removing and reinstalling the app? Which version of iOS is your phone or device running?

I also reset the token again in case that triggered it if you want to try and reboot again then remove > re-install the app. This method has worked previously.

Re: Homekit Token Reset

Jkaldes — Fri, 20 May 2022 13:46:50 GMT

I’ve literally tried everything. 😞 I have completely reset my entire Arlo system (re-connecting cameras, deleting the app, rebooting, everything) ever since I removed from HomeKit forever ago (because it was frozen and wouldn’t work) I haven’t been able to reconnect since. I giving up here… so frustrated. Anything you can do to help... Idk why the token reset is working for everyone but me

Re: Homekit Token Reset

Jkaldes — Fri, 20 May 2022 13:48:14 GMT

My apps are all up to date as well as my phone
Arlo 3.6.5
iOS 15.5

Re: Homekit Token Reset

ShayneS — Fri, 20 May 2022 19:32:44 GMT

I reset it again, Can you try the various methods in this KB here: https://kb.arlo.com/000062279

Re: Homekit Token Reset

Jkaldes — Wed, 25 May 2022 17:01:36 GMT

Still no luck… removing all cameras and re-setting up the base station from scratch seems like my next option again. But it was such a pain to get everything reconnected again. I’d hate to have to go down that route again..

Re: Homekit Token Reset

ShayneS — Fri, 27 May 2022 00:11:22 GMT

Can you try updating to the latest version of the iOS Arlo app 3.6.6? If you don't see the update you can remove and reinstall which I would suggest since we are trying to troubleshoot this issue right now.