Arlo Recordings - need recording from over two weeks ago

Waiheke — Wed, 04 May 2022 16:58:04 GMT

Hi - we have two cameras that were working without an Arlo subscription. I urgently need to get a recording from just over two weeks ago that is not appearing in my library anymore. I have now gone on and subscribed but is there any way I can get a recording from the 16th of April? Cheers!

Re: Arlo Recordings

StephenB — Wed, 04 May 2022 11:25:08 GMT

@Waiheke wrote:

we have two cameras that were working without an Arlo subscription. I urgently need to get a recording from just over two weeks ago that is not appearing in my library anymore. I have now gone on and subscribed but is there any way I can get a recording from the 16th of April? Cheers!

Unfortunately not from the cloud library - once deleted due to the retention limit, the recording is gone.

If you have a USB drive connected to the base, you could eject that storage, put it in to a PC, and look for the recording there.

topic Arlo Recordings - need recording from over two weeks ago in Arlo Pro

Arlo Recordings - need recording from over two weeks ago

Re: Arlo Recordings