topic Pro 4 in Arlo Pro

Android - Camera Name and time has disappeared when watching a recorded video (says Arlo only)

Humungus — Wed, 20 Apr 2022 23:12:40 GMT

When I watch a video from the library on my cell phone using the app, the name of the camera and the time stamp are not displayed. All I see is ARLO. That information just disappeared. How do I get it back?

Arlo mobile app no longer shows recording time on playback

MikeInMelbourne — Thu, 21 Apr 2022 23:54:56 GMT

The Arlo app has just updated on my two Android devices, and the time of recording is no longer shown during playback. Is this a bug or new feature?

It is now very difficult to tell which particular recording I am watching when reviewing a series of recordings.

Please fix this urgently.

Thanks
Michael

Arlo Pro2 Recordings missing timestamp

Lilac — Wed, 20 Apr 2022 15:33:50 GMT

Has Arlo now removed the timestamp on the videos while you play them? The timestamp only shows beside the thumbnails but now I can no longer tell what recording I an viewing as I play it. Must be from latest firmware update?

Pro 4

deborahnutter — Wed, 20 Apr 2022 18:26:12 GMT

Time stamp on library videos missing

Re: Arlo Pro2 Recordings missing timestamp

StephenB — Wed, 20 Apr 2022 19:19:25 GMT

@Lilac wrote:
Must be from latest firmware update?

It would be an app thing, not a firmware thing.

FWIW, I see the timestamp and camera when I view the recordings in portrait mode on my iPhone 12 - but not when I view the recordings in landscape. Not sure when that changed.

I also see the timestamp and camera in Edge on my PC.

Re: Arlo mobile app no longer shows recording time on playback

StephenB — Wed, 20 Apr 2022 19:29:46 GMT

@MikeInMelbourne wrote:
The Arlo app has just updated on my two Android devices, and the time of recording is no longer shown during playback. Is this a bug or new feature?

Is it doing this when the phone is in portrait mode? Or only in landscape?

I'm asking because on my iPhone 12 it is shown in portrait, but not landscape.

Re: Arlo Pro2 Recordings missing timestamp

Lilac — Wed, 20 Apr 2022 20:47:33 GMT

Thanks for your tesponse StephenB. For me this change just happened this morning. No timestamp is visible while playing recordings in portrait or landscape mode on my Samsung Galaxy phone. Just the word "Arlo" in upper left corner. Also, while I play a recording, if a new recording gets added to the library, I get bumped out of the recording I was playing & the last starred recording opens.

Re: Arlo mobile app no longer shows recording time on playback

MikeInMelbourne — Wed, 20 Apr 2022 21:18:46 GMT

Hi Stephen

In Android the timestamp used to be shown in the top left in both portrait and landscape mode during playback from Library, but now it is shown in neither.

This is both on my Samsung phone and S6 tablet. The app software version is 3.6.3_28450. I wish there was someway to rollback to the previous version but AFAIK that's not possible in Android. Now I can only see timestamps when viewing on my Win10 laptop, and that's not convenient.

Can anyone advise if there is any way to lodge a possible bug report to Arlo support? I'm not on Arlo Smart, and the automated chat help does not seem to allow this.

TIA for any advice.
Michael

PS At least if it still works in iOS that suggests this not an intended feature for those of us not on Arlo Smart!

Re: Arlo Pro2 Recordings missing timestamp

MikeInMelbourne — Wed, 20 Apr 2022 21:22:33 GMT

Hi Lilac

FWIW, I'm experiencing the same issue on both my Samsung phone and tablet after the latest app update yesterday.

Michael

Re: Arlo Pro2 Recordings missing timestamp

Lilac — Wed, 20 Apr 2022 21:32:46 GMT

Thanks for your tesponse Michael. When I look at the App in the Play store, it shows the last update to be Mar 24 & that update forced me to log back into the App. Maybe this is a cloud problem instead or as I had first thought firmware update?

Time stamp has dissapeared

shoustonnz — Wed, 20 Apr 2022 21:36:28 GMT

Since update to Android version 3.6.3_28450. the timestamp on video has disappeared, and replaced with the word Arlo. How do I bring back the time code. I know which system I am using.

Re: Arlo Pro2 Recordings missing timestamp

MikeInMelbourne — Wed, 20 Apr 2022 22:10:13 GMT

Hi Lilac

For me the Arlo app is now version 3.6.3, dated 14 Apr 2022, and in Google Play it was auto updated yesterday morning on both my Samsung devices (which have different Android versions).

Playback of older recordings in Library have the same behaviour, which to me suggests it's an app issue.

Cross fingers it's a bug, and not a new feature of Arlo Smart!

Michael

Re: Arlo Pro2 Recordings missing timestamp

Lilac — Wed, 20 Apr 2022 22:24:58 GMT

Now the App store matches the version 3.6.3 dated Apr 14.
I don't have Arlo Smart unless this is something that they taken away from non-subscribers. Hopefully a bug they will fix.

Re: Arlo Pro

ShayneS — Wed, 20 Apr 2022 23:06:16 GMT

Can you provide a screenshot of this issue?

Re: Arlo mobile app no longer shows recording time on playback

StephenB — Thu, 21 Apr 2022 10:34:43 GMT

@MikeInMelbourne wrote:

Can anyone advise if there is any way to lodge a possible bug report to Arlo support? I'm not on Arlo Smart, and the automated chat help does not seem to allow this.

The mods ( @JamesC and @ShayneS ) can help there, so I am tagging them to call their attention to this.

Re: Arlo mobile app no longer shows recording time on playback

MikeInMelbourne — Thu, 21 Apr 2022 12:48:42 GMT

Thanks Stephen.

To give a little more detail, where the Arlo app previously used to show the camera name and recording timestamp on the top right during playback, in v3.6.3 on Android it now just shows "Arlo" and no timestamp for all cameras.

My wife's Samsung phone is still on the earlier Arlo app version, and still shows the name and timestamp, so it's definitely an issue introduced with very latest update of the app.

Thanks
Michael

Re: Arlo Pro2 Recordings missing timestamp

jeremy1216 — Thu, 21 Apr 2022 15:33:09 GMT

I have the same issue after the latest app update. The timestamp is not showing on the recording anymore

Re: Arlo Pro2 Recordings missing timestamp

MeanMachine31 — Thu, 21 Apr 2022 17:52:17 GMT

Yeah, I went back to see if the time/date showed on older videos, & it only shows Arlo top left. ??? Hopefully they are working to fix it. I pay attention to it all the time. I mean. That's what security is all about.

Re: Arlo Pro2 Recordings missing timestamp

Lilac — Thu, 21 Apr 2022 17:57:19 GMT

Meanmacine I hear you. I constantly look at the timestamp during playback.

Re: Arlo Pro2 Recordings missing timestamp

Sgt_Wilko — Thu, 21 Apr 2022 18:53:31 GMT

Wow! No more timestamps! Way to make users' life more difficult. I hope its a bug and not a design decision. If it is a bug, its a pretty obvious one and it does not reflect well on the QA team. If its a design decision, please fire the product manager(s).

SgtWilko