topic Re: random white squares in Arlo Pro

random white squares

ksss11 — Fri, 15 Apr 2022 19:16:50 GMT

What's with the random whites squares that show up, never in the same spot, when we play/watch a video from library?
They are about 3"x2" blocks. Sometimes they will be over the top left of screen, then maybe the top right of screen where the 'x' is to close the video. Been seeing these randomly for about 2 weeks now. The videos are fine but they just block out parts of the screen.

Re: random white squares

Dannybear — Fri, 15 Apr 2022 21:07:05 GMT

Are you using the chrome browser, I have been getting this on other web sites in the last week or so.

Re: random white squares

ksss11 — Fri, 15 Apr 2022 22:29:01 GMT

Yes we are on Chrome. We aren't on anything but Arlo usually on this desktop so I don't know about other sites.

Re: random white squares

Dannybear — Tue, 19 Apr 2022 09:55:14 GMT

It looks like chrome has broken something with hardware acceleration so disabling it should remove the white boxes.
Of course this will stop you viewing HD video so you may need to use edge instead.

Re: random white squares

StephenB — Tue, 19 Apr 2022 10:07:14 GMT

@Dannybear wrote:
Of course this will stop you viewing HD video so you may need to use edge instead.

It might not. The Pro is only 720p, so the software decoder in Chrome might well be fast enough to render the videos.

Though just switching to Edge for a while is a reasonable option. I use it routinely for Arlo, since it will play 4K HEVC, and have no problem with it.