topic Re: VMB4000 in Arlo Pro

VMB4000 stopped working in Russia

Andeyy — Wed, 13 Apr 2022 17:54:10 GMT

the cameras worked, but stopped working on 04/08/2022. The base is not connected to the Internet

Re: VMB4000

jguerdat — Tue, 12 Apr 2022 13:19:10 GMT

A lot more details are needed. What have you tried, what do you see? What has changed? What are the LEDs on the base showing?

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 13:42:46 GMT

after it stopped working:
rebooted the base, rebooted the router, connected the base to another provider
LEDs light up green-orange-green
The application says the base is not connected to the Internet

Re: VMB4000

jguerdat — Tue, 12 Apr 2022 13:49:21 GMT

Yup, there appears to be a connection problem between the router and Arlo. What happens if you use ping to arlo.com (use a command prompt "ping arlo.com" or a phone app)?

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 13:57:37 GMT

I have a second base in a country house and the same problem with it

Re: VMB4000

jguerdat — Tue, 12 Apr 2022 13:58:39 GMT

Interesting - is a VPN in use?

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 14:03:01 GMT

VPN is not used

Re: VMB4000

StephenB — Tue, 12 Apr 2022 14:11:48 GMT

In what country are you located?

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 14:12:41 GMT

Russia

Re: VMB4000

StephenB — Tue, 12 Apr 2022 14:22:24 GMT

@Andeyy wrote:

Russia

That is likely why. But it's not clear who is disrupting the service.

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 14:23:45 GMT

How to solve this problem?

Re: VMB4000

StephenB — Tue, 12 Apr 2022 14:25:34 GMT

@Andeyy wrote:

How to solve this problem?

Not sure you can. Maybe a router-hosted VPN?

Re: VMB4000

Andeyy — Tue, 12 Apr 2022 15:01:54 GMT

is it possible to connect cameras directly to the base without a cloud service?

Re: VMB4000

StephenB — Tue, 12 Apr 2022 15:10:49 GMT

@Andeyy wrote:

is it possible to connect cameras directly to the base without a cloud service?

The cameras are connected directly to the base. But you can't connect to the base without the cloud service.

I'm tagging @JamesC, in case he can clarify if Arlo services are disrupted (or suspended) in Russia or not.

Re: VMB4000

JamesC — Wed, 13 Apr 2022 17:53:45 GMT

Arlo has never sold any products or services directly inside Russia, but a small number of Arlo systems were nevertheless being used in Russia. In light of the war in Ukraine, Arlo has shut off all services to those devices and will not allow the connection of new devices in Russia.

Re: VMB4000

VladimirK — Sat, 16 Apr 2022 09:42:24 GMT

Андрей, добрый день.

Удалось ли как-то в итоге обойти блокировку в РФ?

Re: VMB4000

Z-Russian — Mon, 18 Apr 2022 03:25:37 GMT

Arlo, For some reason, ordinary, ordinary users suffer because of your actions, do you want to play politics?

VMB5000 Stop working in Russia

Vladimir78 — Tue, 24 Jan 2023 19:31:59 GMT

Arlo, for what reason did you decide to block users of your products from Russia? Or do you have a democracy, as ordered, and do you? Did you spit on your product and your reputation?