topic Re: Not seeing any communication from Arlo in Arlo Pro

Not seeing any communication from Arlo

LWubs — Thu, 18 Nov 2021 14:23:38 GMT

The 2FA authentication loop is killing me. I don't receive texts or emails from Arlo. Arlo is not blocked by my email account and I cannot chat with an agent because I cannot receive emails from Arlo to validate my account. I'm stuck in a loop and Arlo's support options need work. I'm thinking of switching because it seems that Arlo doesn't really care at this point.

The only way to resolve this is to chat with a live person, but I cannot do that because either Arlo is blacklisting or locking my account (not receiving texts or emails), or that my email account is blocking Arlo (which is not the case). So how do I actually get to chat with a live person to resolve this?

Re: Not seeing any communication from Arlo

Dannybear — Fri, 19 Nov 2021 11:13:42 GMT

Have you checked the spam folder of your email account?

Re: Not seeing any communication from Arlo

LWubs — Mon, 22 Nov 2021 16:54:28 GMT

I have. Nothing in spam. Nothing in my inbox. I switch to my phone as the alternative and the number is the same but Arlo is not sending texts either.

Re: Not seeing any communication from Arlo

JessicaP — Tue, 23 Nov 2021 19:55:16 GMT

Hi LWubs,

Let me reach out to you via private message to gather more information from you.

Re: Not seeing any communication from Arlo

Hocine — Sun, 13 Mar 2022 23:26:20 GMT

One of my cameras aren’t working what do I do

Re: Not seeing any communication from Arlo

Hocine — Sun, 13 Mar 2022 23:27:36 GMT

I followed all the recommendations that it gave me what else do I do

Re: Not seeing any communication from Arlo

Hocine — Sun, 13 Mar 2022 23:30:32 GMT

I did all the recommendations from the app and the camera keeps blinking orange and the app says it’s off line

Re: Not seeing any communication from Arlo

Dannybear — Mon, 14 Mar 2022 01:32:05 GMT

Blinking orange camera suggests the camera battery is flat, try recharging the camera.

Edit:

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean