topic Re: Invalid email? in Arlo Pro

Invalid email?

Dadunn — Sat, 05 Mar 2022 23:38:50 GMT

Arlo suddenly will not recognize my email. Says it is invalid. My wife can access it on her phone with the same email address.

Re: Invalid email?

Dannybear — Sun, 06 Mar 2022 00:27:26 GMT

With the partners phone using your credentials, check if your phone is trusted under the 2FA list in the profile settings.

Also check that your phone is not using the community forum credentials instead of the arlo login.

Have you tried deleting and installing the app again?

Re: Invalid email?

Dadunn — Sun, 06 Mar 2022 01:48:18 GMT

We have uninstalled and reinstalled twice without luck. We will try your other suggestions tomorrow and will let you know. Thanks

Re: Invalid email?

Dadunn — Sun, 13 Mar 2022 11:24:54 GMT

Thanks for your help. We were able to get in.