topic Re: Library only shows 1 camera out of 4 on app. No filter enabled. in Arlo Pro

Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Fri, 04 Mar 2022 20:34:21 GMT

There was a recording on one of my cameras less than 24 hours ago but the recording isn't in the Library. Upon further investigation - my library is only showing 1 camera (not the one that recorded) and there is no filter enabled to show the remaining 3 cameras. All 4 cameras show on the device list.

All four cameras show in the Library list on the website - not on the app. But even on the website, the recording for the camera in question does not show in the library.

I've restarted the base station and also logged out and back in. Nothing has helped.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

StephenB — Fri, 04 Mar 2022 21:06:21 GMT

@Scott2997 wrote:

All four cameras show in the Library list on the website - not on the app. But even on the website, the recording for the camera in question does not show in the library.

Are all four cameras Pro or Pro 2?

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Fri, 04 Mar 2022 21:11:14 GMT

All 4 are Pros.

They've always worked perfectly.

I'm suspecting the latest app version is at fault. App version installed is iOS version 3.5.13 (3997)

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

StephenB — Fri, 04 Mar 2022 21:22:32 GMT

@Scott2997 wrote:

All 4 are Pros.

They've always worked perfectly.

I'm suspecting the latest app version is at fault. App version installed is iOS version 3.5.13 (3997)

I have 3 pro 2s that are saving recordings - though I have been running 3.5.12 (just updated to 3.5.13), and also have a subscription. So not identical to your situation.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Fri, 04 Mar 2022 21:35:57 GMT

The only reason why I knew the camera recorded a motion event was the "image" shown for the camera in the device listing and the hour stamp in the corner. I don't even believe I received a notification for the motion event.

Right now this system is useless if I cannot review video recorded.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

ShayneS — Mon, 07 Mar 2022 22:23:15 GMT

Are you still experiencing this issue?

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Mon, 07 Mar 2022 22:31:38 GMT

Yes - however, the Library tab now shows 2 of the 4 cameras.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

ShayneS — Mon, 07 Mar 2022 23:57:37 GMT

Does the same occur over WIFI and mobile data?

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Mon, 07 Mar 2022 23:59:48 GMT

Yes. It doesn’t matter how I’m connected.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

ShayneS — Tue, 08 Mar 2022 19:09:32 GMT

Received, I have passed this info to the dev team, I will provide an update as soon as possible

Thank you

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Scott2997 — Mon, 14 Mar 2022 14:29:09 GMT

FYI - In the past few days I've had motion alerts while armed on the cameras that weren't displaying in library. They now are showing in the Library list of available cameras for filter.

In other words - it's working the way it should.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

ShayneS — Mon, 14 Mar 2022 19:45:55 GMT

Thanks for the update.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

IVHokie — Sun, 17 Apr 2022 21:35:22 GMT

I am experiencing the same issue. I had to replace an older Arlo camera that went out and replaced with Arlo Pro 4. It sends notifications, but does not show up in the filter list or in the library after detecting motion. Please help.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

StephenB — Mon, 18 Apr 2022 10:59:30 GMT

@IVHokie wrote:
I am experiencing the same issue. I had to replace an older Arlo camera that went out and replaced with Arlo Pro 4. It sends notifications, but does not show up in the filter list or in the library after detecting motion. Please help.

Do you have a subscription (paid or trial) for the Pro 4?

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

IVHokie — Mon, 18 Apr 2022 11:13:44 GMT

I didn’t set anything up with the Arlo 4, just like I didn’t set anything up with my Arlo Pros when I bought them several years ago. The rep from Arlo told me I can either upgrade my base (I have a VMB4000) or pay a subscription. Problem with upgrading the base, you can’t find any! I checked Arlo’s site, Best Buy, Walmart, and Staples. Still wondering if I upgraded the base to a 5450 or a 5000 if I would still have to pay a monthly fee? The Arlo rep said no, but I question it…

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

IVHokie — Mon, 18 Apr 2022 11:15:27 GMT

Sorry, meant VMB 4540

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

StephenB — Mon, 18 Apr 2022 11:43:26 GMT

@IVHokie wrote:
I didn’t set anything up with the Arlo 4, just like I didn’t set anything up with my Arlo Pros when I bought them several years ago.

Your Pros came with 7-day free cloud recording. Newer cameras (starting with the Ultra back in 2018) don't have that. Your Pro 4 needs a subscription to get any cloud recording.

Which means you don't have the same issue as the OP, since his cameras all do have the 7-day cloud recording.

You could attach local USB storage to your existing base - but you would need to eject the storage and connect it to a PC to review the recordings. A smarthub (VMB4540 or VMB5000) would give you direct access to local recording from the app w/o a subscription. But they are hard to find at the moment (and the ones that are out there are often overpriced).

Even at list, the payback compared with a single-camera subscription is about 3 years. And direct access has several limitations. Personally I think going with the subscription is a better option if you only need it for one camera.

Re: Library only shows 1 camera out of 4 on app. No filter enabled.

Clpradford — Fri, 26 Aug 2022 11:58:50 GMT

I’m experiencing the same issue. Was there ever an update?