topic Re: cant discover base station vmb4000 or cameras after i changed internet provider in Arlo Pro

cant discover base station vmb4000 or cameras after i changed internet provider

maxgen — Fri, 25 Feb 2022 14:26:51 GMT

Ive followed the instruction on resetting everything but after deleting my base station from the app i have not been able to connect since. Ive done factory reset multiple times and the leds on the front seem to be right. first 2 green and third one amber for the cameras. My main problem is trying to get the app to discover the base station then i believe i would be able to sync the cameras to it. any ideas?? tia

Re: cant discover base station vmb4000 or cameras after i changed internet provider

StephenB — Fri, 25 Feb 2022 15:55:04 GMT

Have you tried onboarding the base and cameras using a PC (browsing to my.arlo.com) instead of using the app.

Sometimes the PC will work for this when the app doesn't.

Re: cant discover base station vmb4000 or cameras after i changed internet provider

maxgen — Fri, 25 Feb 2022 17:21:48 GMT

yes I brought my laptop right next to the hub and tried everything a couple times.. same result. I cant even pay for a subscription to get help because it says I don't have any equipment tied to my account.

Re: cant discover base station vmb4000 or cameras after i changed internet provider

StephenB — Fri, 25 Feb 2022 17:52:17 GMT

@maxgen wrote:

yes I brought my laptop right next to the hub and tried everything a couple times.. same result.

If the laptop has an ethernet port, maybe try connecting with that instead of wifi.

Re: cant discover base station vmb4000 or cameras after i changed internet provider

jguerdat — Sat, 26 Feb 2022 14:24:45 GMT

To be clear, don't connect the hub to the laptop, just try using an Ethernet cable between the laptop and router.

Also, if using a VPN, disable it for setup purposes.

Re: cant discover base station vmb4000 or cameras after i changed internet provider

maxgen — Tue, 01 Mar 2022 01:57:24 GMT

same result. ive now deleted everything and tried to start from scratch, new account and still nothing. my base is sending out a wifi signal. i can see it on my devices. maybe something happened to my base station when they unplugged it...idk is there anything else to try?

Re: cant discover base station vmb4000 or cameras after i changed internet provider

jguerdat — Tue, 01 Mar 2022 15:10:23 GMT

Is the base getting an IP address from your router? Sounds like it but...

Can you take the base to someone else's house and try there?