topic Re: VMA4900 in Arlo Pro

VMA4900

AZDeputy — Mon, 14 Feb 2022 20:40:54 GMT

I'm bought three of these black $25 outdoor charging cables for my Arlo system They worked great for about 6 months.

Now two will no longer charge using the power cord. I know it's the cords because I've tried different power cords and they charge fine.

I'm having no luck contacting Arlo support to start a warranty claim on the charging cables as I'm not a paid subscriber they will not talk to me.

Please help

Re: VMA4900

JamesC — Tue, 15 Feb 2022 22:24:13 GMT

AZDeputy,

Are the cables physically damaged in any way?

JamesC

Re: VMA4900

AZDeputy — Wed, 16 Feb 2022 16:46:21 GMT

No there is no physical damage to the cables.

Re: VMA4900

JamesC — Wed, 16 Feb 2022 17:06:17 GMT

AZDeputy,

I've escalated this topic to the care team. An agent will reach out to you with an update as soon as possible.

JamesC