topic Re: Used Equipment in Arlo Pro

Used Equipment

CarlPL — Wed, 16 Feb 2022 02:13:39 GMT

Hello. The former pastor at our church set up our camera system. He is no longer with us, and we need to reset our equipment to use it again. I have done a factory reset, but all I get is an error that says it is unable to claim this device. I have tried contacting support, but it says I don't have a plan. So I tried to purchase a plan, and it won't let me, because I don't have any cameras listed. I can't add my cameras, because they are tied to the former pastor's username. Any help would be appreciated.

Re: Used Equipment

StephenB — Wed, 16 Feb 2022 11:16:37 GMT

If he is cooperative, contact him and ask him to remove the cameras and base station(s) from the old account.

Re: Used Equipment

TomMac — Wed, 16 Feb 2022 13:26:40 GMT

As above, the OLD user name/ pw MUST remove the equipment from their account before you can claim it.