topic Re: Cameras only work while plugged in in Arlo Pro

Cameras only work while plugged in

AprilH — Sun, 13 Feb 2022 22:21:50 GMT

All 4 of my cameras have stopped working unless they are plugged in. I have tried everything I can find online and nothing helps. I have reset the base stations, replaced network cord, made sure all batteries charged for 8+ hours, etc. I have removed all devices on the app and re-added them. They all reconnect and work while plugged in but says “Your Arlo device appears offline” as soon as they are removed from the battery. I feared a bad battery but can’t imagine this happening to all 4 at once. Any help is appreciated!

Re: Cameras only work while plugged in

Dannybear — Mon, 14 Feb 2022 01:46:09 GMT

I suggest that the batteries in the cameras have gone completely flat and so will not charge, hence the issue.
If you have a known good battery you can swap it out to prove.
There is a requirement to recharge batteries before they go completely flat. You can try re-priming them by unplugging and replugging them with power every hour or so to make them start taking charge.
Make sure your using the correct charger adapter.

Re: Cameras only work while plugged in

jguerdat — Mon, 14 Feb 2022 14:22:47 GMT

The attempt to get enough charge in the battery to allow a proper charge shouldn't need an hour between attempts - if the blue LED indicating "charge" comes on, that would be the signal. Yes, charge proactively.

Since this is for the Pro 1 cameras, be sure the charger is the one that has both 5V and 9V outputs.