topic Pro 3 and ultra cameras stopped recording videos after plan upgrade in Arlo Pro

Pro 3 and ultra cameras stopped recording videos after plan upgrade

annieMcg — Thu, 03 Feb 2022 19:23:44 GMT

I upgraded my Arlo system last week, buying a new one from Costco. I replaced 4 Pro 3 cameras with Ultra, and installed the new base. Everything worked ok initially.

Today, I was able to finally add the new cameras to my existing plan. While online, i upgraded my plan to Arlo Secure Plus. After that upgrade, only 2 of the cameras continued to record. The cameras i added to the plan do not record to the library. I have tried removing and adding the cameras, did motion sensor tests and added activity zones. Still no recording in the library! Help!

Re: Pro 3 and ultra cameras stopped recording videos after plan upgrade

dcfox1 — Thu, 03 Feb 2022 20:42:35 GMT

If you have not, check settings-subscription-manage cameras to make sure they are active and not in the inactive category.

Re: Pro 3 and ultra cameras stopped recording videos after plan upgrade

annieMcg — Thu, 03 Feb 2022 20:48:17 GMT

Did that too! I got 2 of them to record, not sure how. But one of them, a Pro 3, is still not recording since the upgrade

Re: Pro 3 and ultra cameras stopped recording videos after plan upgrade

dcfox1 — Thu, 03 Feb 2022 20:57:04 GMT

@annieMcg wrote:
Did that too! I got 2 of them to record, not sure how. But one of them, a Pro 3, is still not recording since the upgrade

So it is active in the subscription setting? Then check your Rule for the Pro3 to make sure it is still set to record motion and clear filters in the library.

About Arlo Modes and Rules

Re: Pro 3 and ultra cameras stopped recording videos after plan upgrade

annieMcg — Fri, 04 Feb 2022 16:05:00 GMT

Yes, it’s active in the subscription. There are no filters on, and it is set to record motion

Re: Pro 3 and ultra cameras stopped recording videos after plan upgrade

StephenB — Fri, 04 Feb 2022 18:03:46 GMT

@annieMcg wrote:
Yes, it’s active in the subscription. There are no filters on, and it is set to record motion

Maybe try the motion detection test. https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera