topic Can’t login to Arlo app in Arlo Pro

Login Error on new iPhone 13 pro

Shaminda — Fri, 29 Oct 2021 23:25:37 GMT

Hi, I’ve just upgraded my iPhone and now unable to login to my account via the app.

"An unexpected error occurred. Please try again."

Keeps getting the above error. Tried deleting and reinstalling the app as well as airplane mode on-off method as suggested on a previous post as well.

Note that, I successfully get the 2FA sms as well. Getting the same error with email 2FA too.

Please help as i am unable to login

Re: Login Error on new iPhone 13 pro

ShayneS — Fri, 29 Oct 2021 23:25:09 GMT

Which version of the Arlo mobile app are you running on your iPhone?

Which version of iOS is installed on your phone? Can you download the latest version iOS 15.1 and try again.

Re: Login Error on new iPhone 13 pro

Shaminda — Sat, 30 Oct 2021 01:36:25 GMT

Running the latest version of the app. I even deleted and re-installed the app from the App store.

Also my iPhone 13 pro is running the latest iOS 15.1.

Anything else I can try? Thanks a lot in helping me out.

I still get the SMS verification can then once entered the error in red saying “Oops! an error has occurred. Try again.”

Re: Login Error on new iPhone 13 pro

ShayneS — Mon, 01 Nov 2021 18:58:39 GMT

Have you ever successfully logged in to the Arlo app on this device before? Have you added the 13 pro as a trusted device yet?

Re: Login Error on new iPhone 13 pro

Shaminda — Tue, 02 Nov 2021 01:59:16 GMT

Hi Shayne,

Thanks for your support. No I wasn't able to login using the new iPhone. The SMS was never verified. After you suggested I have tried to login using the web (my.arlo.com) As soon as I type-in username and password, I can see an error prompt saying "The request timed out" in amber. Even trying another verification method such as email gives me the same error.

Could it be something to do with my account. Please note that I didn't have any issues with my previous iphone 12.

Thanks,

Shaminda.

Re: Login Error on new iPhone 13 pro

Shaminda — Thu, 18 Nov 2021 06:38:12 GMT

Anyone who can assist on this? So far I am still unable to login.

1. Is it possible to disable two factor authentication on my account? (I am currently unable to login)

2. Will hard-reseting my Arlo base station and registering as a new user work? (Guess I won't be able to login using my usual registered email address)

Re: Login Error on new iPhone 13 pro

Shaminda — Thu, 18 Nov 2021 06:55:20 GMT

FINALLY!! Got the app to work!

For future reference.

Arlo App somehow authenticates user IP/Location. I am located in Sri Lanka and my local phone number was receiving the verification code fine. However it looks like the App doesn't like the fact that I am based outside USA. !!!

All I had to do was login via a VPN.. 🙂

Re: Login Error on new iPhone 13 pro

ShayneS — Mon, 29 Nov 2021 20:43:24 GMT

Thank you for the update.

Can’t login to Arlo app

SCMario — Fri, 28 Jan 2022 18:57:34 GMT

Can’t login anymore from the app on three different devices. I get the message, "Oops. An error has occurred. Try again". I was able to reset the password online, but still get the same error message when trying to logon. I reinstalled the app but the same error message appears. TIA for any help you can provide.

Re: Login Error on new iPhone 13 pro

ShayneS — Wed, 02 Feb 2022 00:37:01 GMT

@SCMario

Are you still experiencing this issue?