topic Re: “Firmware status cannot be checked at this time” in Arlo Pro

“Firmware status cannot be checked at this time”

refinedintuitio — Mon, 06 Dec 2021 07:13:00 GMT

Hello,

This is my first time using my base station and cameras in years and I am having difficulty setting them up. I have already factory reset my VMB3000 base station and installed the Arlo app from scratch.

My app is able to find the base station, but after I select the station from the list of available devices, name the station and choose my time zone, it starts “checking for updates” and returns a message that “firmware status cannot be checked at this time” (see attached image). I have repeatedly tried factory resetting and power cycling the base station, but it has not changed anything.

I have tried using Arlo’s virtual support app, but when I type in the error message, it doesn’t understand what I am talking about, and only refers me to a live agent support which is only available to paying subscribers.

Can someone please help me out?

Re: “Firmware status cannot be checked at this time”

Dannybear — Mon, 06 Dec 2021 09:15:27 GMT

Are you using the same account credentials as you used to set it up originally? If you made a new account then it could be locked.

Re: “Firmware status cannot be checked at this time”

StephenB — Mon, 06 Dec 2021 12:06:05 GMT

@refinedintuitio wrote:

My app is able to find the base station, but after I select the station from the list of available devices, name the station and choose my time zone, it starts “checking for updates” and returns a message that “firmware status cannot be checked at this time” (see attached image).

Can you complete the setup if you choose "try again later"?

Re: “Firmware status cannot be checked at this time”

refinedintuitio — Tue, 07 Dec 2021 18:01:40 GMT

This worked. Thank you very much!

Re: “Firmware status cannot be checked at this time”

Zbahlau — Thu, 06 Jan 2022 02:49:13 GMT

What resolved the firmware issue for you? Were you not using the same credentials ? What if you do not remember the old credentials? I am having this exact same issue. I set up my base station from scratch after years of not using it. It recognizes the device, I put in time zone, than the firmware status cannot be checked.. I try again later and it still does not work. I have rebooted and reset base station numerous times… I am not sure what solution worked for you to update the firmware.

Re: “Firmware status cannot be checked at this time”

StephenB — Thu, 06 Jan 2022 11:44:40 GMT

@Zbahlau wrote:
I try again later and it still does not work.

The firmware auto-updates, so if you just wait a few days it might update on its own.

Can you let us know what device this is, and what firmware it is running?

Re: “Firmware status cannot be checked at this time”

Zbahlau — Thu, 06 Jan 2022 16:00:38 GMT

I have the VMB3000 Arlo Base Station. I am not sure what firmware it is on because I cannot add any devices to app. I hope the firmware does update automatically but I am concerned that it won’t. I believe it is a years behind

Re: “Firmware status cannot be checked at this time”

StephenB — Thu, 06 Jan 2022 17:47:12 GMT

If you choose "try again later" you should be able to add the base to the app.

Then you can see what firmware it is running, and check that against https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes. Current firmware (as of this posting date of course) is 1.17.0.0_1180_6ba79e5

Then I suggest waiting 1-2 days, to see if the automatic process works.

Re: “Firmware status cannot be checked at this time”

Zbahlau — Thu, 06 Jan 2022 23:48:31 GMT

So, when I click try again later.. it goes back to devices and the only thing listed is “Add New Device.” I will leave it connected to router and wait to see if firmware update comes through. I appreciate your responses StephenB!

Re: “Firmware status cannot be checked at this time”

jguerdat — Fri, 07 Jan 2022 14:51:47 GMT

The base will show in Settings, My Devices where you can check things out.