Arlo Pro does not record from Devices page

102Allison — Fri, 24 Dec 2021 16:35:16 GMT

I have a mix of camera types. The “old” white cameras record to the Library just fine, but the new black Pro cameras do not. If I go to the Devices tab on my tablet the older ones all allow you to record from Live View, but not the new ones. You can turn on Live View but not record it.

Also, the new Pros are triggered by movement,but don’t record to the Library. I can see a still shot recorded “20 minutes ago” on the Devices tab, but when I go to the Library there is nothing recorded. Thanks.

Re: Arlo Pro does not record from Devices page

StephenB — Fri, 24 Dec 2021 17:31:23 GMT

@102Allison wrote:

I have a mix of camera types. The “old” white cameras record to the Library just fine, but the new black Pro cameras do not.

Newer cameras (Pro 3, Pro 4, Ultra, Essential) all require a subscription for cloud storage. So if these are the "new black" ones, then check their subscription status.

topic Arlo Pro does not record from Devices page in Arlo Pro

Arlo Pro does not record from Devices page

Re: Arlo Pro does not record from Devices page