topic Re: Arlo Pro and Essensial in Arlo Pro

Arlo iOS app stuck on logo screen

Oetoft — Wed, 08 Dec 2021 21:12:35 GMT

Hi

My app is freezing, and I can’t use the camera. What to do? I tried deleting the app, but it still dosent work.

Re: Arlo Pro and Essensial

jguerdat — Mon, 06 Dec 2021 14:22:16 GMT

What phone and OS version? Have you rebooted the phone and tried a different phone or tablet?

Re: Arlo Pro and Essensial

Oetoft — Mon, 06 Dec 2021 14:26:30 GMT

IOS 15.1.1. Worked fine this morning, but then crashed and now shows the same picture all the time. I tried to restart the app and the IPhone 13.

App will not run

Mulletmike — Tue, 07 Dec 2021 01:36:22 GMT

The arlo app will not run. I have an IPhone 12 with IOS 15.1.1. I’ve updated the app. Deleted and reloaded the app and it doesn’t work. To add insult to injury, when I contact support it says I’m not entitled to live support?!? I spent over $500 on these cameras I cannot use.
So what is wrong with the app?

Re: App will not run

Mulletmike — Tue, 07 Dec 2021 01:37:13 GMT

The app opens and stays on the arlo logo. Does nothing else

Re: App will not run

StephenB — Tue, 07 Dec 2021 11:37:56 GMT

@Mulletmike wrote:
The app opens and stays on the arlo logo. Does nothing else

Odd, as it is working properly on my iPhone 12 mini, which is also running iOS 15.1.1

Is this a new installation?

Did you uninstall/reinstall the app, or just delete it from the home screen?

Have you checked the permissions in the iPhone settings?

Re: App will not run

Mulletmike — Tue, 07 Dec 2021 15:57:42 GMT

It is odd. The app started to act up by stalling about a week ago. So I decided to update the app. Once I did that it won’t go past the logo. I then updated the phone and still the same outcome. Delete and reinstalled the app and still the same. I have check the permissions and checked and rechecked. I also tried restarting the phone.

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 18:08:02 GMT

Which version of the Arlo Mobile app are you using?

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 18:13:56 GMT

The newest I guess. It works on my sons iPhone 11pro but still not mine

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 18:34:54 GMT

I can't replicate this on my iPhone 13 pro max, if you can provide the Arlo mobile app version by navigating to Settings > About in the Arlo app.

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 18:41:55 GMT

Version 3.5.8

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 18:46:28 GMT

Can you describe the crashing reference? Is the Arlo app force closing or are your cameras not updating when trying to live stream? Do you have a screenshot you can provide? Does this occur over any other devices or web portal?

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 18:56:41 GMT

When I open the Arlo app it just show the Arlo logo and then nothing happens. I tried deleting the app and tried turning of my phone. Nothing helps

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 19:17:15 GMT

What happens if you use another device with your account?

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 19:20:06 GMT

It works on my sons iPhone.

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 20:18:34 GMT

Can you check your iPhone's settings > scroll down until you see Arlo > Select it and see if you have all the proper settings checked on (green)

Does this occur over WIFI and mobile data?

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 20:37:19 GMT

Everything is turned on. Its the same both on wifi and 5G. Dosen’t make any difference.

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 20:48:52 GMT

Is your son able to sign in to your phone with their account?

Re: Arlo Pro and Essensial

Oetoft — Tue, 07 Dec 2021 20:53:30 GMT

I signed in on his phone with my account.

Re: Arlo Pro and Essensial

ShayneS — Tue, 07 Dec 2021 22:11:04 GMT

@Oetoft

Correct. I would like to see if your son's account can sign in to your phone/app. This will help determine if it's strictly your phone with the issue since you can sign in with your account on other devices.