topic Re: Arlo Pro 7 day cloud recording gone in Arlo Pro

Arlo Pro 7 day cloud recording gone

jgoode3rd — Fri, 03 Dec 2021 21:40:56 GMT

Hi...I've been using my Arlo Pro cameras with the free 7-day rolling cloud storage for a while (2+ years). I think I last accessed recordings just over a month ago but when I went to go see recordings yesterday, nothing was there. It seems that no recordings are getting stored into the cloud even though I thought the legacy models were grandfathered.

Did something change where the legacy Arlo's are no longer grandfathered?

Re: Arlo Pro 7 day cloud recording gone

StephenB — Fri, 03 Dec 2021 23:15:16 GMT

@jgoode3rd wrote:

Did something change where the legacy Arlo's are no longer grandfathered?

No, but there have been some issues with library storage recently.

Have you tried making a manual recording?

Re: Arlo Pro 7 day cloud recording gone

jgoode3rd — Sat, 04 Dec 2021 17:54:02 GMT

mistake on my part...After seeing that manual recordings were not working, I confirmed I had apparently accidently turned off my events that trigger the recordings 🙄

Everything is good now. Thanks for the suggestions on checking manual recordings!