topic Re: Error message stating Netgear is unavailable at this time in Arlo Pro

Error message stating Netgear is unavailable at this time

bstousland — Tue, 07 Feb 2017 16:01:42 GMT

I just purchased the Arlo Pro Wireless cameras. When I downloaded the App and began going through the set up I was able to get to where I set up camera name, added my email, name, password, etc, but when I click "Next" it says Netgear is unavailable at this time. I then tried set up on my computer and I hit the same problem. So...basically I have cameras that are unoperable.

I do have a Nest system connected to my Router as well, but that shouldn't be blocking my Arlo set up?

Solutions and and phone number for support woudl be helpful on this site.

Re: Error message stating Netgear is unavailable at this time

TomMac — Tue, 07 Feb 2017 16:27:17 GMT

Support is listed at top/bottom of page; https://www.arlo.com/en-us/support/

Once there, contact support if not the FAQs

Nest would not have anything to do with it, but what are the LEDS on the front of the base doing? The left most two should be green ( third will be green with added cameras )

Re: Error message stating Netgear is unavailable at this time

Airjosh1 — Tue, 14 Feb 2017 13:32:41 GMT

I just purchased this wireless 2 camera system from Costco yesterday and am getting the same error message after trying to add a device, "Arlo is currently unavailable" , whether I use my android Samsung S7 Edge through the Arlo app or full website or my MacPro through multiple browsers, rebooting, uninstalling, reinstalling etc...I've read multiple posts here with the same problem but haven't seen any solutions. I sent an email to support so waiting to hear from them. Anyone have a clue?

Re: Error message stating Netgear is unavailable at this time

jguerdat — Tue, 14 Feb 2017 13:58:27 GMT

What are the LEDs showing? SHould be power and Internet being green. In the meantime, try power cycling the base. If that doesn't owrk, try resetting the base, holding the reset button until the LEDs flash amber. Also, try power cycling the router.

Re: Error message stating Netgear is unavailable at this time

Airjosh1 — Tue, 14 Feb 2017 14:10:11 GMT

Showing 3 green LED's. I've already done the power off cycling but will try again.

Re: Error message stating Netgear is unavailable at this time

jguerdat — Tue, 14 Feb 2017 14:13:00 GMT

Make sure you try everything.

Re: Error message stating Netgear is unavailable at this time

JamesC — Thu, 16 Feb 2017 16:46:00 GMT

Airjosh1,

Are you still experiencing this behavior? Please let us know.

JamesC

Re: Error message stating Netgear is unavailable at this time

JamesC — Thu, 16 Feb 2017 21:51:43 GMT

We understand a small number of users are experiencing an issue with device registration. The engineering team is working hard to provide a resolution. I will post an update as soon as we have more information.

We apologize for any inconvenience this has caused and appreciate your patience and understanding in this process.

JamesC

Re: Error message stating Netgear is unavailable at this time

JamesC — Fri, 17 Feb 2017 16:26:10 GMT

Engineering has identified the cause of this error and has deployed a fix to prevent users from experiencing this issue. The engineering team is continuing to work on a long-term solution for this issue so that users do not experience this in the future. For customers who previously were experiencing this behavior, please try again and let us know if any unexpected errors persist.

JamesC