topic Re: VMB 4000 in Arlo Pro

Moved and unable to set up system. Tried the setup through app.

Shulbok — Tue, 09 Nov 2021 16:54:00 GMT

I've moved and can't get my system set up again. Tried the setup through the app and can't get it to work. Is there a phone number for customer support?

Re: VMB 4000

dcfox1 — Sun, 07 Nov 2021 18:52:03 GMT

@Shulbok wrote:
I've moved and can't get my system set up again. Tried the setup through the app and can't get it to work. Is there a phone number for customer support?

Unless you have a subscription Arlo's new policy will not give phone support. You can check the support options in the support setting in the App and if you have a subscription a phone number will be there and at least chat or e-mail options W/O a sub. I don't get the new policy but that is the way it is now.

Re: VMB 4000

jguerdat — Mon, 08 Nov 2021 13:02:49 GMT

Simply moving the system doesn't require setting it back up. In most cases, just plug the base into the router and turn it on. When you get 3 green LEDs, you're reconnected. Of course, the batteries in the cameras may be dead if you didn't remove them during the move. When the cameras can't connect to the base, they're wear down the batteries trying to reconnect.