topic Re: Cameras & recordings disappeared from app in Arlo Pro

Cameras & recordings disappeared from app

Mcfrosty — Sun, 28 Mar 2021 01:11:05 GMT

This week, my cameras and recordings have disappeared 3 times from the app on my iPhone. The base station is still there. First time, they reappeared hours later. Yesterday, I deleted the app and reinstalled it, and they came back. Today, they disappeared again. Tried delete/reinstall but no help. Still getting notifications. Working fine on iPad. Any ideas?

Re: Cameras & recordings disappeared from app

Usagiman — Sun, 28 Mar 2021 05:56:35 GMT

Exactly the same problem except when I tried deleting the app and downloading again but there was no change. Strange but I am getting text messages that motion has been detected but since there are no devices I can not view the videos on my iphone BUT videos appear when I log in from my laptop.

So it must be Iphone mobile app issues.

Re: Cameras & recordings disappeared from app

StephenB — Sun, 28 Mar 2021 10:34:15 GMT

@Usagiman wrote:

Exactly the same problem except when I tried deleting the app and downloading again but there was no change. Strange but I am getting text messages that motion has been detected but since there are no devices I can not view the videos on my iphone BUT videos appear when I log in from my laptop.

So it must be Iphone mobile app issues.

I haven't seen this at all.

I'm wondering if you are connecting to your home network with WiFi or if you are using mobile data? I've been WiFi connected.

I'll also wondering if this might depend on your location. I'm in the US.

Re: Cameras & recordings disappeared from app

AC501 — Sun, 28 Mar 2021 15:40:14 GMT

If your using a VPN try turn it off. It worked for me

Re: Cameras & recordings disappeared from app

AC501 — Sun, 28 Mar 2021 15:41:19 GMT

I had a similar problem and turned off my VPN. So far, problem solved

Re: Cameras & recordings disappeared from app

Mcfrosty — Sun, 28 Mar 2021 17:35:58 GMT

I’m connected through WiFi at home, in the US.

Re: Cameras & recordings disappeared from app

Mcfrosty — Sun, 28 Mar 2021 17:38:11 GMT

Same here—I get the alerts but can’t view the videos, until I get to my iPad. It’s OK at home but not when I’m away.

Re: Cameras & recordings disappeared from app

Mcfrosty — Sun, 28 Mar 2021 17:39:33 GMT

No, I don’t have a VPN. Thanks for the idea, though.

Re: Cameras & recordings disappeared from app

Sparelink — Mon, 29 Mar 2021 03:28:43 GMT

Having same issue. I am not able to see camera on my app but can see them on the web portal. I first noticed this on 3/24. I have rebooted my base station and internet with no help. I pulled batteries from cameras with no help. I even factory reset my base station and added all camera again. I can see my audio door bell and chime with no issues. If someone presses the doorbell I get video recording on the app but cannot see any camera or recording any other time. I am getting regular notifications though.

Re: Cameras & recordings disappeared from app

JeeperCreeper — Mon, 29 Mar 2021 11:35:06 GMT

Same Issue. Updated the app. All cameras and recordings disappeared. Add "new device" and the base station found all of the cameras. Two days later, the app shows no devices or recordings. Added "new device" again, all the cameras and recordings came back. Very frustrating. I hope the support staff notices this trend and addresses it soon.

Re: Cameras & recordings disappeared from app

Mcfrosty — Mon, 29 Mar 2021 21:48:47 GMT

Cameras and recordings all reappeared today and have stayed all day. So far, so good. This is the first day they have been on the app all day. I’m hoping for the best !

Re: Cameras & recordings disappeared from app

Mcfrosty — Mon, 29 Mar 2021 21:50:05 GMT

Mine came back today and stayed!

Re: Cameras & recordings disappeared from app

Sandroo — Wed, 31 Mar 2021 23:47:13 GMT

Same issue. Three of four cameras disappeared from Arlo app on iPad, but are still visible on Arlo App on iPhone. Note Apple just pushed another security update, I’m running iOS 14.4.1 on iPad 4 and the newly pushed 14.4.2 on iPhone 11 Pro Max. Could this be a compatibility issue?

I added the cameras again using the iPad. They successfully added. But still do not show in the app on iPad. They do show on the Arlo app on iPhone, with new camera names create when I re-added these cameras using the iPad. To clarify: I successfully re-added the missing cameras using Arlo on iPad. They still do not show on iPad. But do show in IPhone, with new names I gave them when re-adding on iPad.

i uninstalled and reinstalled Arlo app on iPad. Cameras still do not show. This appears to be a software issue?

Re: Cameras & recordings disappeared from app

Sandroo — Wed, 31 Mar 2021 23:58:09 GMT

Hellooooo... they’re Back! Just like that, tall 3 missing cameras reappeared on the iPad Arlo App. Have been gone for 3 days!! It’s a mystery. I did start install process for Apple software update on iPad, to get the iPad up to the same latest version (14.4.2) as my iPhone. But it’s still downloading, has yet to install.

Annoying mysteries are trademark Arlo. They come with the product. Believe me, several years experience and multiple posts to this community. It’s been Arlo software every single time.

Re: Cameras & recordings disappeared from app

lew24 — Thu, 01 Apr 2021 16:00:37 GMT

I'm having the same issue with my Arlo Pro 2s. First noticed today. Still getting motion notifications, but no devices or recordings in the app. I have the most recent app version. Uninstalled app and re-installed, restarted phone (iPhone X) for good measure. No luck. Husband's Google Pixel 3 is working fine. So frustrating.

Re: Cameras & recordings disappeared from app

ShayneS — Thu, 01 Apr 2021 17:51:00 GMT

@lew24

Do you have the latest version of OS installed on your device?

Re: Cameras & recordings disappeared from app

lew24 — Thu, 01 Apr 2021 17:52:22 GMT

Yes, it just updated a few days ago

Re: Cameras & recordings disappeared from app

JeeperCreeper — Thu, 01 Apr 2021 19:05:35 GMT

I have the latest OS system also. Seems there may be a glitch (obviously) as i can start the app, the ARLO page comes up, then it switches to the page where you can select the base station or add devices. Then the red alert button pops up in the upper right corner. Sometimes this is where the app stops. But sometimes, the app then switches to the page to select devices, library, mode and settings at the bottom. Sometimes takes 2-4 seconds to make that last switch though.

Re: Cameras & recordings disappeared from app

ShayneS — Fri, 02 Apr 2021 20:39:04 GMT

Do you mind listing the model of the affected Phone/Devices as well as OS version & Arlo app version.

Thank yuo

Re: Cameras & recordings disappeared from app

lew24 — Thu, 01 Apr 2021 23:06:06 GMT

Arlo Pro 2 cameras affected (all three that we have)

Model: VMB4000 | Arlo Pro/Pro2 Base Station

iOS14.4.2

Arlo app version 3.1 (2105)