topic "Oops, an error ocurred. try again" on Android app. Works fine on PC. in Arlo Pro

"Oops, an error ocurred. try again" on Android app. Works fine on PC.

Garyng528 — Thu, 09 Sep 2021 16:21:33 GMT

Hi,

I can login into my account at the PC but not on my andriod phone. it says: "Oops, an error ocurred. try again".

I tried rest password, reinstall app but can't fix the problem. I read the other poster someone suggest disable the 2 way authentication function, However, it is not an option anymore. Can anyone help me to fix this problem please?

Much appericated.

Re: "Oops, an error ocurred. try again"

JessicaP — Thu, 09 Sep 2021 16:21:11 GMT

Hi Garyng528,

Is this happening when you're on cellular data and/or WiFi? Make sure that you don't have any VPN enabled on your Android device.

Re: "Oops, an error ocurred. try again"

Garyng528 — Thu, 09 Sep 2021 21:30:54 GMT

Hi Jessica,
Thank you for your reply.
I don't use any VPN connection. After you ask, I tried both wifi and mobile data to login and the outcome is the same showing the error message.

Re: "Oops, an error ocurred. try again"

JessicaP — Fri, 10 Sep 2021 14:25:28 GMT

Try enabling airplane mode on your Android device and disable airplane mode. If that doesn't work, try clearing the cache of the Arlo app by going to your Android settings.

Re: "Oops, an error ocurred. try again"

Garyng528 — Fri, 10 Sep 2021 22:08:29 GMT

Hi Jessica,
Thanks for your help. Airplane mode and clear cache works!