topic Re: Two Way Audio does not work - VMS4430 in Arlo Pro

Two Way Audio does not work - VMS4430

Ultraman1268 — Mon, 02 Jan 2017 23:22:00 GMT

Wheb pressing the Two Way audio and can talk via the Arlo pro unit but cannot hear the response. Any solutions or is this a defect of the Arlo Pro Product

Re: Two Way Audio does not work - VMS4430

watchdog99 — Mon, 02 Jan 2017 23:38:01 GMT

are you experiencing this on one or on each camera?

Re: Two Way Audio does not work - VMS4430

Ultraman1268 — Tue, 03 Jan 2017 01:41:03 GMT

Tried it on all the 4 cameras and they can hear you when you press the microphone button but I do not hear their response. They also say that what they hear is not very loud.

Re: Two Way Audio does not work - VMS4430

watchdog99 — Tue, 03 Jan 2017 02:11:38 GMT

are you sure your firmware is up to date. I read this was an issue a while back and was remedied with a firmware update.

Re: Two Way Audio does not work - VMS4430

Ultraman1268 — Tue, 03 Jan 2017 13:39:29 GMT

Hi the 4 arlo pro units have the same firmware version 1.090.0.0_9945

Re: Two Way Audio does not work - VMS4430

JamesC — Thu, 05 Jan 2017 16:45:03 GMT

Ultraman1268,

What client are you using that is behaving this way (mobile app, web browser)?

If using a web browser, do you see the same behavior when trying a different browser (Chrome, Firefox, etc)?

JamesC

Re: Two Way Audio does not work - VMS4430

Ultraman1268 — Thu, 05 Jan 2017 17:58:03 GMT

Thanks for your response

I'm using WIndows Explorer 10 on my desktop and i know it does not work with the twoway mic. I am also using my Iphone with OS10.2 I can talk but cannot hear any response. Will the Arlo Pro system support Windows Explorer - that is what I'm using most

I will try Google Chrome upon install - never used it so will check on it

Cheers

Kevin

Re: Two Way Audio does not work - VMS4430

Davemedic — Wed, 15 Feb 2017 16:49:13 GMT

2way audio on arlo pro not working. I hear people/sounds but can't talk to people through cameras. Using iPhone 6s with 10.2.1 software. What's the fix?

Re: Two Way Audio does not work - VMS4430

jguerdat — Wed, 15 Feb 2017 18:15:50 GMT

Right now, use a computer. The apps have an issue that seems to be related to the inability to change the mic gain, which you can do on a computer. I have an open ticket on this from late October with no resolution.

Re: Two Way Audio does not work - VMS4430

Bobs619 — Wed, 10 May 2017 15:01:30 GMT

I have the same issue. Sounds like there hasn't been any progress to resolve this. Looks like I'll have to return it.

Re: Two Way Audio does not work - VMS4430

JamesC — Thu, 11 May 2017 20:34:01 GMT

Bobs619,

What device are you using that is behaving this way? Do you see a difference in behavior when using the web client?

JamesC

Re: Two Way Audio does not work - VMS4430

Bobs619 — Thu, 11 May 2017 20:51:45 GMT

1. iPhone 6 using built in speaker and mic doesn't work.
2. Web client on pc works
3. IPhone 6 with Bluetooth headphones works

Re: Two Way Audio does not work - VMS4430

JamesC — Fri, 12 May 2017 18:42:46 GMT

Bobs619,

I have escalated this topic to engineering for review. I will provide an update when I have more information.

JamesC