https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817435#M72311 <P>Did you also remove the base and cameras from Settings, My Devices?</P> Wed, 14 Apr 2021 12:19:51 GMT jguerdat 2021-04-14T12:19:51Z https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817371#M72292 <P>Hi,<BR />I’ve re set my base station. The base station has internet connection but is not connecting to the App.<BR />I’ve followed all the advice, including deleting the App and reinstalling.<BR />Any ideas ?</P> Wed, 14 Apr 2021 14:24:10 GMT https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817371#M72292 Boscastle 2021-04-14T14:24:10Z https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817435#M72311 <P>Did you also remove the base and cameras from Settings, My Devices?</P> Wed, 14 Apr 2021 12:19:51 GMT https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817435#M72311 jguerdat 2021-04-14T12:19:51Z https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817480#M72316 Thank you for the response. Yes , because I reset the base station my Arlo App is not showing either the cameras or the base station. Wed, 14 Apr 2021 16:30:31 GMT https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817480#M72316 Boscastle 2021-04-14T16:30:31Z https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817493#M72323 Hi,<BR />I just reset the base station again but held the pin in for 15 seconds.<BR />Bingo! It worked, I didn’t hold the hard reset button in for long enough before <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>.<BR />Many thanks , for your help, I’m all up and running now<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> Wed, 14 Apr 2021 17:45:00 GMT https://community.arlo.com/t5/Arlo-Pro/I-ve-reset-my-Base-Station-but-not-connecting-to-the-app-Base/m-p/1817493#M72323 Boscastle 2021-04-14T17:45:00Z