topic Re: Motion alerts are non stop at night. Arlo Pro in Arlo Pro

Motion alerts are non stop at night. Arlo Pro

RoseArnold — Wed, 28 Dec 2016 17:05:13 GMT

We have dropped the motion setting all the way down to 5 and the motion notifications are non stop. When we check the video that was recorded there is nothing. In one video it looks like maybe a bug but it is winter and below freezing so I do not think that was it. Anyone have a resolution?

Re: Motion alerts are non stop at night. Arlo Pro

TomMac — Wed, 28 Dec 2016 17:07:59 GMT

Check for a spider and/or web.

Also if you have more than one camera, swap it with the one giving you trouble to see if the problem follows the camera. If it does then it may need replacement.

Re: Motion alerts are non stop at night. Arlo Pro

SteveWhite — Wed, 28 Dec 2016 20:36:16 GMT

Having the same exact issue with motion turned down to 1. It's cold here's no bugs. Turning off night vision corrects it. Not idea but it fixes it.

Re: Motion alerts are non stop at night. Arlo Pro

JamesC — Thu, 29 Dec 2016 19:32:34 GMT

SteveWhite,

Night Vision being enabled should not cause non stop motion detection at night. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Motion alerts are non stop at night. Arlo Pro

steve_t — Thu, 29 Dec 2016 22:39:36 GMT

Is it snowing when the alerts occur?

Re: Motion alerts are non stop at night. Arlo Pro

SteveWhite — Thu, 29 Dec 2016 22:46:42 GMT

Thanks James.

Here is an update. I purchased another add on camera last night. I brought in the malfunctioning camera and set it up in our bedroom front of a mirror about the same average distance the camera was from a nearest object. With the lights on and thus night vision disabled the camera worked fine. Turning off the lights made the camera use night vision and once motion was triggered it started an endless loop of false motion triggers, despite motion being set to 19%.

I inboxed the new camera and placed it in the exact same spot. I set all settings to match but left the motion set to default of 80%. Lights on test worked exactly as it should have. Moving on to the lights off test gave the same results as I would have expected, no false motion. The camera triggered, alerted, and recorded but did not false trip.

I'll be happy to contact support but since I'm within my return period may just return the defective camera.

Re: Motion alerts are non stop at night. Arlo Pro

CAM4ME2 — Fri, 30 Dec 2016 04:32:00 GMT

I have exactly same thing happening with 2 of my cameras. Performed similar test and it seems the night vision is the problem. Contactd support but haven't got reply yet. Seems to be an awful lot of glitches in these cameras and app also. Think i might have to return and wait for problems to get worked out. The Arlo Q works the best.

Re: Motion alerts are non stop at night. Arlo Pro

Trucha — Fri, 30 Dec 2016 04:45:36 GMT

I can confirm using Android and Arlo Pro with latest updates started false notification on one camera them started to another.

My last post states one real notification followed by 4 false ones a minute apart.

Can someone (James C) tell us if we should treat these cameras as defective and exchange them or??

Please advise

Re: Motion alerts are non stop at night. Arlo Pro

jguerdat — Fri, 30 Dec 2016 12:40:04 GMT

I replaced mine and it fixed my issue. Don't know if a firmware update could fix it but new hardware did.

Re: Motion alerts are non stop at night. Arlo Pro

SteveWhite — Sat, 31 Dec 2016 15:58:13 GMT

Quick update... Twi full nights after replacing the camera and the new camera is working great. Not a single false alert or recording. As far as I am concerned it was a defective camera. I have kept the bad camera but will be returning it to the store next week.

Re: Motion alerts are non stop at night. Arlo Pro

rustygearhead — Sun, 29 Jan 2017 16:38:28 GMT

I'm having the same problem with constant motion triggers at night.

I have a four camera system which has been installed since about 12/20/16

Everything worked fine untll the night before last when one camera started giving constant motion detects -- only at night.

Naturally this was the camera under a 2nd story soffit....

I took it down - no spiders, no leaves, no dirt or anything on lens.

Nothing abnormal in the area ... no snow or rain...

Brought camera in the housse last night and pointed it at a wall ... same issue.

Is there anthing I can do short of exchanging the camera under warranty?

I don't suspect it to be a firmware update bug as my other three cameras continue to act normally.

Thanks for any assistance!

Re: Motion alerts are non stop at night. Arlo Pro

jguerdat — Sun, 29 Jan 2017 17:35:18 GMT

Hardware issue. A replacement is necessary.

Re: Motion alerts are non stop at night. Arlo Pro

rustygearhead — Mon, 30 Jan 2017 06:43:12 GMT

Thanks ... I took the camera back to BestBuy where I bought it and they swapped me.

No hassles, but I had purchased their extended warranty.

Re: Motion alerts are non stop at night. Arlo Pro

Smoss2328 — Mon, 30 Jan 2017 17:52:51 GMT

Question has anyone noticed any sound in the videos? Beacause I was getting false alerts at night at well and realized it was picking up sound and triggering the system to record, even though it was not set to record on audion, anyone notice any sound in the background? I only figured this out because I took the defective camera in the house and left it facing a wall and it recorded nothing untill my wife walked through the room tallking to the dog and it activated the camera for several minutes.

Re: Motion alerts are non stop at night. Arlo Pro

rustygearhead — Mon, 30 Jan 2017 18:08:53 GMT

In my case ... the alerts said they were motion (not audio) and when I brought it in the house it continued tripping with the house quiet ...

Re: Motion alerts are non stop at night. Arlo Pro

benzguy — Tue, 31 Jan 2017 15:08:27 GMT

I have the same problem with 2 of my 4 cameras. I have found that if I turn off 'night vision' the problem is aleviated significantly but not completely.

Re: Motion alerts are non stop at night. Arlo Pro

ysu — Tue, 31 Jan 2017 20:15:54 GMT

My 3 out of 4 cameras have exaclty same problem. In contact with Netgear support. So far they've been moving slowly -- I got a response every 2-3 days asking me to try something new, restart this, restart that, remove good camera, remove bad camera, change location, update firmware, etc. I obviously tried everything by just reading all these threads.

A bit tired on the process. Hope they will issue RMA soon. Really like the system except this one annoying problem. Now I must ignore notifications or turn off night vision for night which defeats the purpose of buying the system.

Why can't netgear admit this is a hardware problem and just start a program to exchange them. Still pretending it could be customer fault on setup.

Please don't let me down.

Re: Motion alerts are non stop at night. Arlo Pro

ysu — Tue, 31 Jan 2017 20:18:38 GMT

Quick question: did you buy a set? I bought a 4-camera set. Will they allow me to exchange just 2-3 bad cameras?

I don't want to exchange the entire system because then I might get another different set of good + bad cameras. The chance I get a perfect set will be very low. Exchanging only the bad cameras sounds like a better bet. But not sure if Bestbuy allows "partial exchange" of a set.

Thank you.

Re: Motion alerts are non stop at night. Arlo Pro

JamesC — Tue, 31 Jan 2017 22:50:48 GMT

For those experiencing this issue. Can you confirm you still see the same behavior when audio is disabled for the camera?

Consider disabling or reducing audio sensitivity and test to see if you get the same results:

How do I change the audio sensitivity on my Arlo camera?

Log in to your Arlo account and navigate to Settings > My Devices > select the desired camera > Audio Settings > toggle off speaker and microphone

JamesC

Re: Motion alerts are non stop at night. Arlo Pro

ysu — Tue, 31 Jan 2017 23:10:58 GMT

Hi James, the audio setting in my Modes is always off, which I think is default value. See screenshot.

I have not tried to turn off mic/speaker in device settings. Will give it a try. In a few hours after sunset, I will be able to tell.