topic Re: Push Notification Delay in Arlo Pro

Push Notification Delay

Materhead — Mon, 13 Feb 2017 20:40:37 GMT

This questions relates to a delay in receiving push notifications to my iPhone 6+. Here is the interesting part, we have four separate devices sitting in our house that are set up to receive push notifications: my wifes iPhone and iPad and my iPhone and iPad. When one of the cameras are triggered with a motion alert the three devices other than my iPhone almost instantly light up with the alert. My iPhone lags 15-20 seconds behind.

Any ideas on a setting that could be causing this? It happens this way regardles of whether my phone is wirelessley connected to my home network or using its cellular connection.

Stumped.......

Re: Push Notification Delay

TomMac — Mon, 13 Feb 2017 21:15:01 GMT

maybe to much running in the background ??? guess...

You could un-install and re-install the app on that phone

Re: Push Notification Delay

Materhead — Mon, 13 Feb 2017 23:32:08 GMT

Well, I usually like to isolate the variables or change one at a time when diagnosing things.

In my typical compulsive behavior I closed the myriad of apps I had open in the background and uninstalled / reinstalled the Arlo app.

Problem gone. I am sure that I will again have 50 apps open in the background so we will see if it reappears. I am guessing the reinstall fixed it.

Thanks for the pointers!

Re: Push Notification Delay

TomMac — Tue, 14 Feb 2017 01:39:14 GMT

Anytime...glad that it helped !

Re: Push Notification Delay

Paul_FCCL — Tue, 23 May 2017 03:38:23 GMT

Few times push-notifications are coming in late, got a couple today over 30 minutes delayed.

Same camera, an hour later got immediate notification. Just a fluke?

Thanks.

Paul

Re: Push Notification Delay

Jsnider — Tue, 30 May 2017 13:14:49 GMT

I'm having similar issues. My iPad will get the notifications but my phone is ~30 minutes delayed. Then I don't actually get the email with the video link, nor does it show up in the app video que for ~1-3 hours after the event.

Re: Push Notification Delay

JamesC — Wed, 28 Jun 2017 16:45:00 GMT

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.

JamesC