topic Problems with Arlo app software release 3.1.0_8, devices not showing correctly in Arlo Pro

Problems with Arlo app software release 3.1.0_8, devices not showing correctly

KMSAC — Mon, 12 Apr 2021 14:46:39 GMT

Ever since software release 3.1.0_8 was release 3/30/21, if I go to my devices, I only see data on the last two of seven cameras. Also, when I select my cameras, I only get the first camera and it does not display as before. Worst cu I have ever encountered trying to get help.

Re: Problems with software release 3.1.0_8 devices not showing correctly

jguerdat — Sat, 10 Apr 2021 13:08:02 GMT

What phone and OS version? Have you rebooted the phone and reinstalled the app? Have you tried the web client?

Re: Problems with software release 3.1.0_8 devices not showing correctly

KMSAC — Mon, 19 Apr 2021 14:43:51 GMT

My phone works fine, it is on the web based product for my laptop..

Re: Problems with software release 3.1.0_8 devices not showing correctly

StephenB — Mon, 19 Apr 2021 15:52:05 GMT

@KMSAC wrote:

it is on the web based product for my laptop..

Did you try clearing the browser cache?

Re: Problems with software release 3.1.0_8 devices not showing correctly

KMSAC — Mon, 19 Apr 2021 19:03:11 GMT

Yes, I tried all the 'normal' checks. I happened after the software update.

Re: Problems with software release 3.1.0_8 devices not showing correctly

dcfox1 — Mon, 19 Apr 2021 20:21:21 GMT

@KMSAC wrote:
Yes, I tried all the 'normal' checks. I happened after the software update.

The phone app update to 3.1 would not effect the web page. Either way 3.2 is out now for Android and IOS.

Re: Problems with software release 3.1.0_8 devices not showing correctly

KMSAC — Mon, 19 Apr 2021 20:57:28 GMT

It is not my phone!! I have this problem only when I log into the application on my laptop.

Re: Problems with software release 3.1.0_8 devices not showing correctly

dcfox1 — Mon, 19 Apr 2021 21:15:29 GMT

@KMSAC wrote:
It is not my phone!! I have this problem only when I log into the application on my laptop.

Yes I understand that , I never said that. You said Software update 3.1 caused the problem that was for the phone app. It would not effect the web page on your browser on your laptop. It is something with your browser as other said. They are different applications. Have you tried another browser on your laptop?

Re: Problems with software release 3.1.0_8 devices not showing correctly

KMSAC — Mon, 19 Apr 2021 22:11:42 GMT

Never mind - I will just use my phone.