topic Re: Nothing but a blank screen on my I Phone App in Arlo Pro

Nothing but a blank screen on my I Phone App

AC501 — Sun, 28 Mar 2021 01:46:00 GMT

Arlo app on my iPhone shows nothing but a blank screen. All the cameras are gone the base unit is gone the only thing I have is the menu options at the bottom of the screen. No devices to lool at, the library is empty the mode menu is there but nothing to select to arm or disarm the system. The settings button is there but everything is empty. Noticed this after the latest app update for my phone. Uninstalled everything and reinstalled it once everything came back and was working for about a day. Now it's gone again

Re: Nothing but a blank screen on my I Phone App

Usagiman — Sun, 28 Mar 2021 05:43:45 GMT

Same for me too, all devices gone except base station. Hoping its just temporary.

Re: Nothing but a blank screen on my I Phone App

StephenB — Sun, 28 Mar 2021 10:29:34 GMT

FWIW, I am not seeing this on my iphone.

Re: Nothing but a blank screen on my I Phone App

Phelps — Mon, 29 Mar 2021 14:50:25 GMT

Same exact problem right after updated app. Husband that hasn’t updated the app has no problems. They clearly have the problem with the update. Sure doesn’t make me want to subscribe to anything ever. My stuff should work or an update should be corrected pronto. It seems I can get it to occasionally work if I reset my phone EVERY time. Ridiculous.
What phones do you all have? I have iPhone 7

Re: Nothing but a blank screen on my I Phone App

ShayneS — Mon, 29 Mar 2021 23:08:23 GMT

Hello,

Are you still experiencing this issue? I have a few questions for those with this still occurring.

Is this issue occurring on an Android or iOS device?
Which version OS does your device currently have installed?
Which version of the Arlo app are you using?

Re: Nothing but a blank screen on my I Phone App

Phelps — Tue, 30 Mar 2021 04:45:57 GMT

Yes. I told the rest of my family not to update and they have no issues. I am able to get it to work in bursts if I iPhone reset my phone each time.

Is this issue occurring on an Android or iOS device?
iOS

Which version OS does your device currently have installed?
14.4.1

Which version of the Arlo app are you using?
It says 3.1 (2105)

Re: Nothing but a blank screen on my I Phone App

ShayneS — Tue, 30 Mar 2021 16:47:49 GMT

Hi @Phelps

Thank you for the info. Can you update to the latest version of iOS 14.4.2 and see if the issue persists.