topic Arlo Pro 5 cameras - 3 stopped detecting motion a week ago in Arlo Pro

Pixelated and vertical lines video on all cameras starting 3/4/2021. WiFi is working fine.

msweeden — Mon, 08 Mar 2021 15:32:32 GMT

I've had had an Arlo base station and 2 Arlo Pro cameras for nearly 4 years, and they have always worked fairly well. Staring 2 days ago (3/4/21) I am not getting motion recording when I should, and both cameras are routinely recording shortened video with pixelation and vertical lines. I don't know if this is due to a firmware update or service update with Netgear. My WiFi network is working fine. Since it's on both cameras, I think the cameras themselves can be ruled out (unless this is caused by a firmware update). Any light on resolving this issue would be appreciated. I have already tried resetting the cameras and the base station to no avail.

Re: Pixelated video on all cameras starting 3/4/2021

jguerdat — Sun, 07 Mar 2021 14:13:10 GMT

You can always check when updates are done by looking in the Firmware Release Notes section here. The latest release was the middle of February so it's likely not a firmware update that caused this. Try moving the base away from the router as much as possible - I had to do this a while ago after having it almost touching the router for years.

Arlo Pro 5 cameras - 3 stopped detecting motion a week ago

dianaWVUPhan — Sun, 07 Mar 2021 15:36:38 GMT

Came here searching for possible solutions for why 3 of my 5 cameras that had been working fine for several years stopped detecting motion about a week ago. Initially I tried removing and re-adding the cameras which did not solve the issue. I then removed the batteries for a bit and this did not solve the issue.

I then tried jguerdat's advice to remove the base station away from my router and BINGO. That worked!!