topic Email not recognized when trying to log in through the Arlo app? in Arlo Pro

Email not recognized when trying to log in through the Arlo app?

alextera — Fri, 19 Feb 2021 15:20:36 GMT

Deleted app and turned of iphone and turned back on and reinstalled still doesn’t recognise email? I have changed my password via arlo site the app wont login due to not recognising email??

Re: Email not recognised

JessicaP — Fri, 19 Feb 2021 15:20:10 GMT

Hi alextera,

Do you see an error message stating that it does not recognize your email address? Have you tried logging in through the web client on your computer to see if you're having this problem as well?

Re: Email not recognised

Cormier — Mon, 22 Feb 2021 10:09:57 GMT

Sometimes settings in your browser session are corrupt. In many cases, closing and reopening your browser clears these issues. Restart your computer and reattempt the web login. Sometimes restarting your computer clears any issues you're experiencing with web login.