topic Re: VMB4000. Case 41307489 1Year Old. Lily Knowles. Nina Level 2. Unresolved. in Arlo Pro

Case one year old with no response?

wldrns1 — Wed, 25 Nov 2020 17:50:12 GMT

Can anyone at Arlo tell me what's going on with this? I have done everything requested. I've written to Ms. Knowles twice.

Please have a look. A year sure seems long enough to sort this issue out. If it cannot be resolved, please tell me why not.

VMB4000. Case 41307489 1Year Old.

Re: VMB4000. Case 41307489 1Year Old. Lily Knowles. Nina Level 2. Unresolved.

JessicaP — Wed, 25 Nov 2020 17:49:21 GMT

Hi wldrns1,

Let me reach out to you via private message in regards to your case.

Lily Knowles. Case #41307489. Elbert Val Lambo. Inoperative now over one year.

wldrns1 — Wed, 27 Jan 2021 13:10:47 GMT

VMB4540. I was assured by Elbert Val Lambo he would call me on Jan 25 2021 to confirm the Fix Rollout. I have not received any calls or any communications to date. Does this mean the issue is still unresolved? I would appreciate some communication.

See this Case history from Val on Jan 11, 2021.

Re: VMB4000. Case 41307489 1Year Old. Lily Knowles. Nina Level 2. Unresolved.

wldrns1 — Sun, 07 Feb 2021 16:42:53 GMT

Please forward to Ms. Knowles. This Case is mature to say the least. I have been to all levels of support without any resolution. Is it really that complicated???

Ms. Knowles. I would appreciate the courtesy of a direct Reply after your review of this Case. I had WAY BETTER customer service and support back in the day from Vizio. Please get directly involved.