topic Re: base not found in Arlo Pro

Base Station cannot be found? Tried factory reset, changed cables, connected directly to router, etc

Bentt — Fri, 05 Feb 2021 19:21:38 GMT

hi all

reinstalled arlo on same network. TPLINK M5 mesh as wireless connected with Ethernet cable to the router.

arlo app cant find base. tried factory reset , changed cables. connected arlo to router direct. connected to TPlink direct.nothing works.

i see ARLO vmb 1612439814 on my available wireless networks. this network never appeared before the reinstall .

any ideas why base not found ?

thanks much.

Re: base not found

jguerdat — Thu, 04 Feb 2021 14:33:33 GMT

The Arlo (or, previously, Netgear) WiFi has always been present - the SSID has never been hidden and is needed for the cameras to connect to the base.

What are the LEDs on the base showing? You should have green power and Internet and the Camera LED should be off or solid amber. If you have a VPN setup, disable that before attempting to claim the base.

Re: base not found

Bentt — Thu, 04 Feb 2021 16:27:17 GMT

thanks.

no vpn on . power and web green. cam amber.

but not finding base

Re: base not found

jguerdat — Fri, 05 Feb 2021 13:36:34 GMT

Have you tried holding the reset button for >10 seconds, until the LEDs flash amber?

Re: base not found

Bentt — Fri, 05 Feb 2021 16:21:45 GMT

yes did reset to factory not finding base

Re: base not found

jguerdat — Sat, 06 Feb 2021 14:26:31 GMT

Can you try another device, such as a computer? If still no good, use the Contact Support link at the bottom here.

Re: base not found

Bentt — Sat, 06 Feb 2021 14:48:30 GMT

Tried from comp. Same thing

Re: base not found

jguerdat — Sun, 07 Feb 2021 14:53:02 GMT

Guess it's time to use the Contact Support link at the bottom here.