Arlo Pro - Won't re-Sync, blinks orange twice / Streaking on recordings

Violet1 — Sun, 24 Jan 2021 21:25:38 GMT

I have one camera that won't re-sync since firmware update, and one camera that streaks green/lines when recording. All other topics I saw on this I couldn't reply to, sorry if redundant.
Things I've tried:
-Batteries out, re sync, unplug and move hub to anothe room and try to resync, swap cameras to see if its a location /wifi thing (it isnt), remove cameras from app and re-add, reset hub.
-all of the above changed nothing for either camera problem

I have called in, and chatted with tech support, and feel like the 5-10 hours of troubleshooting I've wasted warrant selling this system off and never going back. The online chat I had to retype my entire problem out EIGHT different times to different tech specialists each time, as it would disconnect me or cut me off and I'd restart. I refuse to waste my time on that anymore.

Cameras stopped working at 8 month point. I've asked for warranty ,every tech specialist just wants to drag this out and troubleshoot some more, ie re-hashing what I already did.

Any thoughts on:

a) streaky recordings that take any value out of the recording

b) resyncing orange lights (if a moderator replies again with what the meaning of the lights are I may cry, I know it means 2 fast blinks means it won't connect to the base station).

I feel like I've done so much solo troubleshooting on this I could rewrite some of Arlos documents, so I reach out to you users please 🙂

Re: Arlo Pro - Won't re-Sync, blinks orange twice / Streaking on recordings

JessicaP — Tue, 26 Jan 2021 18:31:15 GMT

Hi Violet1,

You mentioned you contacted the support team in regards to this. Let me reach out to you via private message to gather more information from you.

topic Re: Arlo Pro - Won't re-Sync, blinks orange twice / Streaking on recordings in Arlo Pro

Arlo Pro - Won't re-Sync, blinks orange twice / Streaking on recordings

Re: Arlo Pro - Won't re-Sync, blinks orange twice / Streaking on recordings