topic Re: Stuck at Connecting in Arlo Pro

Stuck at Connecting

ThreeDogDay — Wed, 23 Dec 2020 06:15:01 GMT

Anyone started experiencing issues with the cameras not recording, and the live view stuck at “connecting”?

Everything was fine yesterday. Today, the cameras won’t respond at all. We’ve tried disconnecting them, deleting and downloading the apps again, etc.

Super frustrated right now. We live in a sketchy area, and would really like our sense of security back.

Re: Stuck at Connecting

ShayneS — Tue, 29 Dec 2020 18:27:37 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Stuck at Connecting

Paul_FCCL — Wed, 30 Dec 2020 23:23:22 GMT

Have same problem here, with the Pro cams, but (strangely) not with Pro3.

Are Pro cams connecting to different servers (slower) and why does it take forever getting a live view?

Pro3’s have pretty quick response for live view and they do have the free three month Smart plan. Arlo Pro’s not so lucky with their free seven days storage without a subscription plan?

Just being the devil’s advocate here........😈

Re: Stuck at Connecting

Wombat64 — Thu, 31 Dec 2020 00:07:07 GMT

Having same problem. If persistent, like 5 minutes, some will connect. Not on any plan. Wonder same as other responder....

Finally, while posting this 4 of 5 connected. Never had this happen before. Usually connect very quickly.

Re: Stuck at Connecting

Paul_FCCL — Thu, 31 Dec 2020 00:16:13 GMT

Mine just came back too, live view was pretty quick!

Arlo Pro servers turned back on? This free seven days storage and no subscription plan is not making any money for Arlo.

Re: Stuck at Connecting

jguerdat — Thu, 31 Dec 2020 14:46:25 GMT

To the best of my knowledge, there's no such thing as separate servers for different cameras. They all go to arlo.com which is hosted by Cloudflare these days, I believe. There is very likely a DNS roundrobin of some sort going on for load leveling so a specific server isn't always in use.

Re: Stuck at Connecting

Paul_FCCL — Thu, 31 Dec 2020 19:10:57 GMT

@jguerdat

Just a little irony......

😊

Re: Stuck at Connecting

Paul_FCCL — Thu, 21 Jan 2021 03:30:45 GMT

Kidding aside........after all this time, problem is still there, actually worse now.

I have not been able to perform a live view on my Pro cams for three days, occasionally it’s back but for the most part it just keeps trying to connect forever.

All this while the Pro3’s always connect for live view almost instantly.

What is going on Arlo? Again, I hope I’m wrong but this is looking very suspicious.