topic Re: Incompatible charger error on all cameras with the original charger in Arlo Pro

Incompatible charger error on all cameras with the original charger

Retired_Member — Tue, 05 Jan 2021 11:47:03 GMT

I suddenly get the incompatible charger error on all my four cameras. Using the original charger and original short cable. All cameras work with the same charger + cable without the battery. Have tried removing batteries multiple times, reconnecting 10+ times. Every time the same error. And all of these cameras have been indoors, so humidity shouldn't be an issue.

It seems unlikely this is a hardware issue, seems more like a firmware update has caused the problem. Anyone else having the same problem?

Firmware used 1.092.0.28_56_991, hardware H8. All four cameras are connected to Arlo Ultra base station, my Ultra cameras still work as expected, the issue is just with older Pros.

Re: Incompatible charger error on all cameras with the original charger

jguerdat — Tue, 05 Jan 2021 14:01:19 GMT

Try a different charger that has both 5v and 9v outputs.

Re: Incompatible charger error on all cameras with the original charger

Retired_Member — Tue, 05 Jan 2021 15:41:11 GMT

It's not a charger issue. I tried to take the base station offline and as soon as it's shut down cameras started charging. After two cameras were charged and the base station was again up third one again refused to charge. And as soon as I again shut down the base station the third one started to charge.

I still think Arlo has changed something in the firmware recently that that blocks their own charger as long as the cameras are connected. This wasn't an issue when I last charged them a few months ago.

Re: Incompatible charger error on all cameras with the original charger

jguerdat — Wed, 06 Jan 2021 14:00:12 GMT

If that was true (firmware change) there would be a lot more posts about it.