topic Re: Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1" in Arlo Pro

Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1"

Southcoast — Sat, 02 Jan 2021 18:34:28 GMT

I cannot download videos using the Arlo App (iOS), only using the Arlo website. How do I correct this error?

"PHPhotosErrorDomain error -1"

See attached photo

iPhone 11Pro / iOS 14.2

Arlo App 2.22.6 (1632)

Basestation

firmware: 1.16.3.4_3614_c289687

hardware: VMB4000r3

Camera

firmware: 1.125.15.0_35_1191

hardware: H4

Re: Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1"

ShayneS — Tue, 05 Jan 2021 17:25:00 GMT

Hi,

Can you install iOS version 14.3 and test again. I was not able to replicate this issue as described with a iPhone 12 running iOS 14.3 & Arlo app v2.22.6

Re: Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1"

LonnyS — Sat, 17 Apr 2021 04:19:53 GMT

I have the exact same problem. Latest versions of everything. Were you able to figure it out?

Re: Cannot Download Videos using the Arlo App - "PHPhotosErrorDomain error -1"

ShayneS — Mon, 19 Apr 2021 18:08:27 GMT

HI @LonnyS

Which device(s) are affected by this issue?

Thank you