topic Re: Two step authentication in Arlo Pro

Two step authentication

NanderOsw — Sat, 02 Jan 2021 23:01:09 GMT

When I go to the page to set up 2 step multi-factor authentication, my mobile number is already listed as a trusted device. The only other option is to add another SMS. There are 2 authorized users on my account. Do we EACH need to set up 2step multi-factor? Or, do I list the other number as the 2nd SMS? I'm concerned that I'd need the other person to authenticate anytime I need to access my app.

Re: Two step authentication

jguerdat — Sun, 03 Jan 2021 15:23:44 GMT

As I recall setting up my wife's phone (she's been granted access), I simply had to go through the 2FA routine on her phone as normal. Her phone is not listed in my account.

Re: Two step authentication

FarberFam — Fri, 05 Mar 2021 17:56:44 GMT

Since the two-step authentication has been enforced, my husband and I have not been able to share access to the cameras with two different phones. When we first set up the cameras, we had a single account login associated with our devices and we would both use the Arlo app from the phones. I can't even access any of the accounts via browser now (today, last time was in December). I just spent that last hour on hold with Arlo support but they never picked up.
What is the best way to set up the system so both people who live in the house can check the cameras? We have been thinking of adding a video doorbell to our system, but until this issue is resolved there's no point.

Re: Two step authentication

ShayneS — Fri, 05 Mar 2021 23:52:17 GMT

HI @FarberFam

Did you happen to follow the instruction from the following article: How do I add friends to my Arlo account?

You will need the additional user to create their own account so you can send a request to them.