topic "Grant Access" option not available in Arlo Pro

"Grant Access" option not available

mikeann — Mon, 02 Nov 2020 05:47:33 GMT

The "Grant Access" option is not available on the Arlo Mobile App nor the Web Portal on my computer.

I've tried uninstalling and reinstalling the mobile app, but still no success.

Has anyone experienced this? If so, how did you get the option back?

A screenshot of the web portal shows the option is not available under the "Account" tab.

Re: "Grant Access" option not available

jguerdat — Mon, 02 Nov 2020 13:49:26 GMT

Based on your screenshot, I suspect you either haven't already set up the system as the primary user or that you're not the primary user in the first place.

Re: "Grant Access" option not available

mikeann — Mon, 02 Nov 2020 23:00:24 GMT

You're right jguerdat

After chatting with support, it was confirmed that i was logged in as a secondary user. When I logged in as a primary user, it worked!

Thanks.