https://community.arlo.com/t5/Arlo-Pro/Logs-are-encrypted-what-password/m-p/1797749#M71259 <P>Hey eLIANT,</P> <P>&nbsp;</P> <P>There is no password or accessible way to read the logs by a user as the logs are encrypted.</P> Wed, 21 Oct 2020 16:42:26 GMT JessicaP 2020-10-21T16:42:26Z https://community.arlo.com/t5/Arlo-Pro/Logs-are-encrypted-what-password/m-p/1797630#M71255 <P>When opening a case with Support I am asked to attach the logs from my Android.&nbsp; Did that, but noticed they are encrypted.&nbsp; I cant extract the zip file to view them without the password.&nbsp; Is there a default password for accessing the encrypted logs?</P> Tue, 20 Oct 2020 22:10:22 GMT https://community.arlo.com/t5/Arlo-Pro/Logs-are-encrypted-what-password/m-p/1797630#M71255 eLIANT 2020-10-20T22:10:22Z https://community.arlo.com/t5/Arlo-Pro/Logs-are-encrypted-what-password/m-p/1797749#M71259 <P>Hey eLIANT,</P> <P>&nbsp;</P> <P>There is no password or accessible way to read the logs by a user as the logs are encrypted.</P> Wed, 21 Oct 2020 16:42:26 GMT https://community.arlo.com/t5/Arlo-Pro/Logs-are-encrypted-what-password/m-p/1797749#M71259 JessicaP 2020-10-21T16:42:26Z