topic Re: Motion Detection Triggering Constantly in Arlo Pro

Motion Detection Triggering Constantly

abesai — Wed, 11 Jan 2017 01:56:25 GMT

I have set motion sensitivity to 1 and I am getting a notification every 10-30 seconds even though there is no real motion going on.

HELP!

This is driving me insane. My phone is constantly going off.

Re: Motion Detection Triggering Constantly

jguerdat — Wed, 11 Jan 2017 13:52:50 GMT

Where did you set the sensitivity? Not in Settings, My Devices, your camera, Motion Detection Test, I hope. It should be set in the Mode tab. Click on your base and edit your modes (Armed by default). Be sure to save changes.

If it's set correctly and still doing this, temporarily move the camera to an area where no motion should be happening and test. It's possible it's a bad camera.

Re: Motion Detection Triggering Constantly

Phlier — Thu, 12 Jan 2017 18:53:48 GMT

There are a ton of threads talking about this. Here's one of them.

Re: Motion Detection Triggering Constantly

abesai — Thu, 12 Jan 2017 19:17:48 GMT

I've set it to 1 using the Modes.

I've moved it from the garage, to the driveway, to the basement facing a wall.

Here is an example of the "motion" that is detected:

Re: Motion Detection Triggering Constantly

Trucha — Thu, 12 Jan 2017 19:39:15 GMT

Disarming then arming stopped the false notifications for me sensitivity level at 100 android. Is this happenin during the day? My issue was just at night false notifications after live view or a real triggern 4 false ones a minute apart

Re: Motion Detection Triggering Constantly

abesai — Thu, 12 Jan 2017 19:41:23 GMT

It seems like it happens more at night. like every 10-30 seconds.

In the day it's like every 1-5 minutes, facing a wall.

Re: Motion Detection Triggering Constantly

jguerdat — Thu, 12 Jan 2017 20:32:58 GMT

Bad camera. Contact support.

Re: Motion Detection Triggering Constantly

kingpro — Sun, 22 Jan 2017 19:29:12 GMT

I get the same thing. This is my second camera after I had to return one with the exact same issue. It seems that after chcecking Live View it triggers something that then sends notifications ALL NIGHT LONG. In the morning I have a dead battery and 600 10 second recorded clips of nothing. By nothing I mean I have a clip of my back yard but nothing in the recording that would trigger the record.

I've tries multiple locations, multiple full system resets, and multiple sensitivity and motion settings. Same thing.

All that being said, I bought a two camera system and the camera on my front porch works perfectly.

Re: Motion Detection Triggering Constantly

lwhitty — Sun, 22 Jan 2017 21:17:53 GMT

Having the exact same problem. I've had a support ticket open for about a week, even though the issue happens in a completely dark, vacant room with the camera facing the wall. After I perform a live view and wake up the camera, or after a legitimate motion is detected, Arlo proceeds to record hundreds of videos until the battery dies. Very frustrating.

Re: Motion Detection Triggering Constantly

rmwill77 — Mon, 23 Jan 2017 01:18:10 GMT

same problem with me!!! Looks like a trend, time for support to address this or we all need to send our cameras back. Mine is mostly at night but during the day at times. This is instane, $250 for a single camera and this is how it works? WOW!

Re: Motion Detection Triggering Constantly

kingpro — Mon, 23 Jan 2017 01:28:30 GMT

Seems like a bad batch of PIR camera sensors made it through QC.
Time to step up to the plate Netgear. Like I said, one of my cameras works perfectly. I just expect my second camera to do the same.
I really want to like this product and think has good potential. I just don't want to have to spend so much time troubleshooting a product that should be set and forget. I feel like a beta tester.

Re: Motion Detection Triggering Constantly

Trucha — Mon, 23 Jan 2017 13:16:52 GMT

I had one of my exchanged and the behavior moved to a different camera. Once you get a real or live view false notification try disarming and rearm the system to prevent the constant false notifications.... it works for me. A hastle yes but I believe Netgear will push a fix I'm a second gen owner Arlo users and eventually they will fix it

Re: Motion Detection Triggering Constantly

JamesC — Tue, 31 Jan 2017 22:49:46 GMT

For those experiencing this issue. Can you confirm you still see the same behavior when audio is disabled for the camera?

Consider disabling or reducing audio sensitivity and test to see if you get the same results:

How do I change the audio sensitivity on my Arlo camera?

Log in to your Arlo account and navigate to Settings > My Devices > select the desired camera > Audio Settings > toggle off speaker and microphone

JamesC

Re: Motion Detection Triggering Constantly

rmwill77 — Tue, 31 Jan 2017 22:49:42 GMT

I took mine back and got a nest.

Re: Motion Detection Triggering Constantly

abesai — Tue, 31 Jan 2017 22:52:14 GMT

I got a replacement camera.

However, why would audio sensitivity effect motion detection?

Re: Motion Detection Triggering Constantly

Trucha — Tue, 31 Jan 2017 22:54:34 GMT

Mine was armed with motion only exchanged mine and the behavior moved to another camera. So at night when the false notifications start I disarm wait a few secs and arm system. This usually stops the notifications. A hassle yes but I can live with it til a fix is pushed out.

I do remember an issue with the original Arlo when you would log onto the app the false notifications would start.... there was a fix do for that so it's just a matter of figuring out the issue and pushing out the fix. Good Boy Arlo

Re: Motion Detection Triggering Constantly

JamesC — Fri, 10 Feb 2017 17:35:57 GMT

The engineering team is currently investigating this issue. I will post an update with more information as soon as I can. We appreciate your patience in this process.

JamesC

Re: Motion Detection Triggering Constantly

tgabtg — Sat, 11 Feb 2017 18:41:55 GMT

Add me to the list of customers with issues as well.

I have 2 Arlo Pro cameras. One in the frontyard one in the backard they are activated via schedule from 9:00PM - 5:00AM.

The front yard camera once triggered via Live View or motion will then continue to record due to motion until the battery runs out or I disable it. The back yard camera has performed better in that once it is triggered it will usually record around 5 times in a row but eventually settles down.

I'm going to swap the cameras front to back today and see if the issue follows the camera or stays with the location.

I really want to love these things but so far I'm disappointed. I'm rooting for the engineering team to come up with a fix!

Re: Motion Detection Triggering Constantly

Jhambrook — Sun, 12 Feb 2017 09:28:03 GMT

Same issue! Starting to hate this product.... or even an option to just tell it to take a image every minute or so so I can review the file... taking the product back and getting a normal webcam.

Re: Motion Detection Triggering Constantly

Chesto — Sun, 12 Feb 2017 09:46:41 GMT

Is there soon a fix for this issue, JamesC?. Or replace the camera? I have Arlo Pro for a few days now. 1 camera at the front and 1 in de backyard. 1 of the camera's triggering constantly. Last night 465 clips of 30 seconds and almost an empty battery :(. Now the camera is inside the house, but the same problem, even nobody is in de room!!!. Please fix this problem very soon.

Chesto (The Netherlands)