topic Re: Pro 2 Camera battery not lasting in Arlo Pro

Arlo Pro/Pro 2 battery drain since firmware update Sep 23. Normally last 2-3 months but now 3 days.

FancyMonkey — Wed, 14 Oct 2020 16:14:59 GMT

Since the update my Arlo Pro wireless cameras completely drain every 3 days. Normally they last 2-3 months depending on activity. I contacted Arlo Support and they didn't know. I power cycled the hub, removed and re-synced the cameras, and still no help. I have a 1Gbs connection at my location so speed or connectivity are not an issue. It only started after the firmware update and Arlo Support has no solution, and says it must be some other issue, even after trying all their suggestions.

Re: Arlo Pro battery drain since firmware update Sep 23rd

Numchuck — Tue, 29 Sep 2020 22:06:52 GMT

I have the same problem. Every since the last update all of my camera batteries drain every 3 to 4 days.

Re: Arlo Pro battery drain since firmware update Sep 23rd

FancyMonkey — Tue, 29 Sep 2020 22:29:30 GMT

Did Support ever help you with a solution? They told me to do troubleshooting I already tried, and ended up not knowing how to fix it.

Re: Arlo Pro battery drain since firmware update Sep 23rd

Numchuck — Wed, 30 Sep 2020 00:19:33 GMT

I tried all the normal stuff like cycle power to everything. Nothing seems to help. It's seems to much of a coincidence that 3 days after an update all my cameras need a recharge and are dropping 25 to 30 percent a day at the same settings I've always used. I almost bought new batteries until I checked the date of the last update.

Re: Arlo Pro battery drain since firmware update Sep 23rd

FancyMonkey — Wed, 30 Sep 2020 10:26:25 GMT

I worked with Support for a few hours and they couldn't figure it out. Said they have received no reports of the firmware giving anyone issues, so it must be my network, even though everything checked out fine, so they offered no other help.

Re: Arlo Pro battery drain since firmware update Sep 23rd

Numchuck — Wed, 30 Sep 2020 12:16:01 GMT

I performed a base station restart from the Arlo app last night and that has significantly slowed my battery drain. I saw no real drop in battery percentage in the last 12 hrs. I will update if problem persist.

Re: Arlo Pro battery drain since firmware update Sep 23rd

FancyMonkey — Wed, 30 Sep 2020 12:22:56 GMT

How do you do a base station restart from the app? I looked and couldn't seem to find that option.

Re: Arlo Pro battery drain since firmware update Sep 23rd

Numchuck — Wed, 30 Sep 2020 12:33:16 GMT

On the front page of the app where the cameras are. You should be able to scroll down and see the base station under the cameras. There’s a gear symbol next to the base station. Hit that and it will bring up the base station settings. Scroll down to the bottom of that page and you should see the restart button.

Re: Arlo Pro battery drain since firmware update Sep 23rd

Onno-Karl — Wed, 30 Sep 2020 12:34:32 GMT

You‘ll find it into the part, where you can find all your equipment (name of the bade station and name of the cameras)
For „restart“ go to the basestation and below you‘ll find the red testart-button.

Pro 2 Camera battery is draining faster

GirlEngineer89 — Fri, 09 Oct 2020 20:25:59 GMT

I have not had any issues until lately, last 2 weeks. All 4 of my cameras have had their battery life die very quickly. within days of charging. I have had them for a couple of years and have always had months between changes. Nothing has changed in the last week (like wi fi settings, power settings, house, location of units). Not sure what is going on.

I have tried a restart of base and the cameras. Nothing is helping.

Re: Pro 2 Camera battery not lasting

TomMac — Sun, 04 Oct 2020 13:44:51 GMT

Since you restarted both the base and cameras ( pulled batteries on cams ), you may need to delete all and restart system as if new. ( with a full factory reset of base )

Prob not what you wanted to hear, but if you already did the above that may be next

Re: Pro 2 Camera battery not lasting

MovingForward — Mon, 05 Oct 2020 21:22:15 GMT

Hi @TomMac I have the same issue plus app not syncing with cameras. I noticed all these problems started after the most recent update I downloaded 2-3 weeks.

Re: Pro 2 Camera battery not lasting

TomMac — Mon, 05 Oct 2020 21:29:32 GMT

And it is very possible that that could be an issue...

I haven't seen any issues with the Pro2s, but then again the sw/fw each of us have may not be the same. Also most of my working is done via the web access.

Re: Arlo Pro battery drain since firmware update Sep 23rd. Normally last 2-3 months but now 3 days.

privateryry — Thu, 08 Oct 2020 12:56:34 GMT

I am experiencing the exact same issue. Battery now only lasts a few days, compared to few months, since the latest update. My system is now useless.

Need a fix ASAP or moving on to another security camera solution.

Re: Arlo Pro battery drain since firmware update Sep 23rd. Normally last 2-3 months but now 3 days.

Chodan — Fri, 09 Oct 2020 15:37:06 GMT

I've had the same problem. I have 4 cameras. 2 of the 4 seem to lose the charge within 1 day. The other 2 last about a week now if I'm lucky. I even purchased 2 new batteries thinking it was time to replace since I've had the system for a few years. Nope. That didn't really help much. Within a couple of days I have to recharge. I have restarted the base station. Seemed to help some but not nearly enough. I've pulled the batteries out and reinserted. Nope, that didn't help. I have even switched out the charger since a new charger comes with each new battery. Now I have 3. Nope, that didn't help either. I am still charging cameras frequently. Can't seem to hold a charge longer than a couple of days. Seems the battery drain and connectivity problems started after the last update. Prior to that they'd hold a charge for 2-3 months and had no problems. With the last update I started getting a notice about starting a 3 month trial to a "Smart Plan" that is now offered. I know very little about electronics, etc. and perhaps it is just a coincidence but the battery drain/connectivity issues seemed to start then. Perhaps somehow related to that ad offer and/or firmware update??? I don't know but it's extremely frustrating. I am ready to disconnect and put in a box somewhere.

Re: Arlo Pro battery drain since firmware update Sep 23rd. Normally last 2-3 months but now 3 days.

JessicaP — Fri, 09 Oct 2020 15:58:48 GMT

Hi privateryry and Chodan,

Please contact the Support Team to further investigate the issue you're experiencing. You will find several options for contacting support in the provided link.

Re: Pro 2 Camera battery not lasting

psantry — Fri, 09 Oct 2020 19:02:40 GMT

Same happening here with my Arlo Pro 2, I have 5 cameras, I thought it was odd they all died on within 2 days of each other, I charged them all, and now 2 days later they're all under 50% battery left. Was there a recent update pushed? This makes no sense.

Re: Pro 2 Camera battery not lasting

ShayneS — Fri, 09 Oct 2020 20:27:14 GMT

Hi @psantry

Do you happen to know when you started to see this issue? Was it after any updates?

Re: Pro 2 Camera battery not lasting

Aspire — Fri, 09 Oct 2020 22:44:08 GMT

Same issue for me as well. Two of the cameras went offline due to low battery. I charged the batteries for all 5 cameras even though not all were low. Next day, 3 went offline and 2 others are reporting low battery level.

Re: Arlo Pro battery drain since firmware update Sep 23rd. Normally last 2-3 months but now 3 days.

Unlabeled — Sat, 10 Oct 2020 13:17:04 GMT

It’s happening to me too. Both cameras are draining completely in two days and have for the past few weeks.