topic Why am I no longer receiving the image preview in the email notifications? in Arlo Pro

Why am I no longer receiving the image preview in the email notifications?

Taneth — Fri, 02 Oct 2020 18:09:10 GMT

Hi,

Why am I no longer receiving the image preview in the email notifications?

Thanks.

jguerdat — Fri, 02 Oct 2020 14:24:20 GMT

Do you have a Smart subscription? I believe that's the only way to get those thumbnails. I have a sub so can't check.

Taneth — Sun, 04 Oct 2020 23:13:18 GMT

Why would i need a subscription when I purchased my system 2.5 years ago and it this functionality was an included feature?

JessicaP — Mon, 05 Oct 2020 21:26:16 GMT

Hi Taneth,

Have you tried the following to see if that helps: