topic Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE in Arlo Pro

Arlo Pro not responsive. Amber light blinks twice when connecting battery. Tried complete reset.

trikko — Wed, 15 Apr 2020 15:07:34 GMT

I have the firmware up to date. One of the camera was not responsive so I removed the battery and charged it but still no response. I thought maybe disconnecting it from the base and redo everything again. I did a complete reset and connected all the cameras except this one. The batteries are charged and I used Netgear chargers. When I connect the battery, it will initially have a blue LED and then disappear after that amber light blinks twice. I went through community page and saw similar issues and tried all the methods mention there but still no help. I have tried with all the batteries, the newer ones and with the ones installed on other cameras.

I would appreciate your assistance.

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

trikko — Wed, 15 Apr 2020 07:40:46 GMT

I forgot to mention that pressing the sync button on the camera has no response.

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

StephenB — Wed, 15 Apr 2020 14:31:46 GMT

@trikko wrote:

I forgot to mention that pressing the sync button on the camera has no response.

Those batteries are working fine in the other cameras? Just not on this one?

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

trikko — Wed, 15 Apr 2020 15:05:02 GMT

Yes they are working Absolutely fine. There is no issue on other camera

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

StephenB — Wed, 15 Apr 2020 18:38:20 GMT

@trikko wrote:
Yes they are working Absolutely fine. There is no issue on other camera

If you purchased this less than 12 months ago, then the camera is still covered by the warranty. So you could contact support and ask for a warranty replacement. https://www.arlo.com/en-us/support/

Even if you aren't covered by warranty, you still might want to try support next.

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

trikko — Thu, 16 Apr 2020 12:07:48 GMT

Thanks, I will contact the support.

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

Retired_Member — Tue, 29 Sep 2020 10:02:34 GMT

Hi there, did you get a response to this issue? I have exactly the same problem and can't find a way to resolve it. Just one out my eight cameras. Cheers, J

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

trikko — Tue, 29 Sep 2020 11:49:24 GMT

I manage to speak to Carlo support team and they were planning to replace the camera but that never happened. I have given ups since customer support is not good.

Re: ARLO PRO CAMERA AMBER LIGHT BLINKS TWICE

Retired_Member — Tue, 29 Sep 2020 22:47:16 GMT

Sorry to hear that, thanks for the reply.