topic Re: Stuck on getting status in Arlo Pro

Stuck on getting status

Punkysue — Wed, 03 Jun 2020 20:59:02 GMT

Can someone tell me how to fix issue. I’m receiving message getting status for days on my iPhone and my husbands iPhone. I can view recorded videos but can’t see live videos. This camera is set up at elderly parents house. This camera was purchased by another family. I have the nest and there is no comparison. Nest performs way better. What good is it if you can’t view live video. Little late if there is a problem once we get the message that has already occurred. Videos only last very short time and cut off just seconds when it comes on to record. Definitely had issues. Looks like we will have to purchase the Nest if the app don’t fix the issues soon. Seems to work on the tablet at their house but not with the app on our phones

Re: Stuck on getting status

ShayneS — Thu, 04 Jun 2020 20:19:29 GMT

HI @Punkysue

I have a few questions for you.

Who has the granted access accounts? or are you logging in to the Admin account on multiple phones?
What version of the Arlo app are the phones running?
What version of iOS are the iPhones running?
Have you tried to remove > Re-install the Arlo app?

Re: Stuck on getting status

Saske — Fri, 05 Jun 2020 05:05:19 GMT

Same issue with me. The app was working fine 3 days ago on my iphone ( iOS 13.5.1) And today everytime I open the app it is stuck in signing in then it wont load the app. I tried uninstalling and reinstalling several times and restarted my phone but still the app wont work. Please help me fix this.

getting status message.

bonjovy4 — Fri, 05 Jun 2020 11:53:40 GMT

For last 2 day my system only shoving <getting status >no video nothing, does anybody know what is the problem what should i do .thank

Re: Stuck on getting status

seaturtle — Fri, 05 Jun 2020 13:12:09 GMT

System is stuck on getting status. Restarting the android phone, Arlo app and base station did not help. How do I remedy this?

Re: Stuck on getting status

ShayneS — Fri, 05 Jun 2020 14:25:52 GMT

Are you locked out of you Arlo app now or is this periodic? What are the status led light(s) displaying on the front of your base station?

Re: Stuck on getting status

mamarcac — Fri, 05 Jun 2020 15:30:06 GMT

Same issue - stuck on Getting Status, with no changes on anything on my end. @ShayneS please stop wasting our time, It's another Arlo-side problem, like every single other one...

Re: Stuck on getting status

dcfox1 — Fri, 05 Jun 2020 18:02:47 GMT

@mamarcac shame on someone trying to help.

Re: Stuck on getting status

mamarcac — Fri, 05 Jun 2020 18:09:33 GMT

@dcfox1 Beg your pardon? The Arlo team comes into every thread trying to blame customers and waste hours of their time when almost always there is something wrong on Arlo's end.

This same issue is in 3 or 4 different forums on this site - so if you're trying to shame me, then shame on you for not researching first.

@dcfox1 wrote:

@mamarcac shame on someone trying to help.

Re: Stuck on getting status

dcfox1 — Fri, 05 Jun 2020 18:12:03 GMT

Yes some people are having problems but not everyone its fine for me. They are trying to help the ones that do.

Re: Stuck on getting status

MichaelVic — Mon, 07 Sep 2020 05:19:54 GMT

Has anyone found a solution to this problem yet?

Preferably one that does not include restarting the modem, as in my case I am using it to moitor a property 100km's away.

Also, please don't suggest to me that I remove and then reload the App onto my phone. I have probably done that half a dozen times already.

How about an email from Arlo that says please download the following firmware update that includes a fix to this problem.

Thank you.

Re: Stuck on getting status

Audmac — Fri, 11 Sep 2020 02:40:08 GMT

I’m having the same issue. Have tried all the usual things. Last IOS, uninstalled and reinstalled apps, unplugged base, tried to add new base and new devices. Very frustrating and a complete waste of our time.
Please do an update to fix ASAP!!!

Re: Stuck on getting status

Ran1 — Sat, 12 Sep 2020 10:38:43 GMT

`it is related to an issue with the arlo app Ver 2.19.2.

Plenty of threads about it all across devices from pro up to Ultra.

Seem to be an IOS app only.

Can we get an estimate when it should be fixed?

Re: Stuck on getting status

ShayneS — Mon, 14 Sep 2020 17:48:53 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Stuck on getting status

ShayneS — Wed, 16 Sep 2020 20:09:46 GMT

Hello,

Is this issue still occuring with the latest version of the Arlo Mobile App version 2.20?

Re: Stuck on getting status

MichaelVic — Wed, 16 Sep 2020 23:23:49 GMT

Yes. Version 2.20_28160

Please help as this is so so annoying.

Re: Stuck on getting status

FreshPancakez — Sat, 19 Sep 2020 11:07:40 GMT

I just got my Arlo Ultra 2 SmartHub 4-camera set delivered. I am trying to set them up, but the iPhone and iPad app only shows “Getting status...” for each camera and I am not able to click on any of the cameras to see functionality or video. It works on a web browser (albeit very delayed, which is disappointing), but the apps do not work at all. This seems to be a common issue on this thread. Does Arlo have a fix for this or is it in process? Please advise.

Re: Stuck on getting status

Saske — Sun, 20 Sep 2020 20:14:46 GMT

I just closed the app and opened it again then it worked.. so far as of now this issue did not happen again. Or have you tried updating or phone’s ios or os? Sometimes due to the phone’s os it needs to be compatible with the arlo app.